Rates 

The treatment and distribution of drinking water and safe disposal of wastewater is the responsibility of the City of Brantford. Rates are approved by City Council. Click the below pdf document to open the Water and Waste Water Rate Card Pamphlet.

Miscellaneous Water Services & Fees

Customer Service Calls:

Residents can call the Customer Services Department at 519-756-1360 for information on a variety of issues such as water quality, leaks, water testing, low-pressure complaints and turning water on or off. Response to such inquiries is provided free of charge, during normal working hours (8am - 4pm). If the city needs to perform any repairs at this time, there will be a charge only for materials used. For other custom service requests, there is a cost recovery charge for the service being provided, such as:

Frozen Meter:

  • $70.00 plus cost of new meter during normal working hours
  • $165.00 plus cost of new meter after hours.

Pool Fill:

  • $395 between 8am – 4pm
  • $490 when started during normal hours and finished after hours 
  • $585 after hours.

More details of the charges for custom work done by the Water Division, can be found under the “Summary of 2013 Water Fees and Service Charges”