Access Process

  1. Completed Access/Correction Request Form to access municipal records is received by the City Clerk's Department
  2. Contacts in Department(s) notified of request and asked to provide responsive records within a prescribed timeframe
  3. Records reviewed to determine if exemptions under the Act apply
  4. Previous Orders issued by the Information and Privacy Commissioner's (IPC) Office on similar access requests are reviewed
  5. Consultations with Staff and Committee of the Whole – Operations and Administration, if required
  6. Records severed to remove non-responsive or exempt information
  7. Interim decision letters may be issued re: fee estimates, third party notices, time extensions, etc
  8. In most cases, decision letters issued within 30 days after date of application
  9. Applicant can appeal the decision to the IPC
  10. Mediation/Arbitration
  11. IPC issues Order

Appeal Process

If you are not satisfied with the access decision made by the City in response to your request, you may request that the decision be reviewed within 30 days of receiving the decision by completing an Appeal Form click here to access an Appeal Form and mailing it to:

Mr. Brian Beamish, Commissioner
Information and Privacy Commission of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Telephone: 1-800-387-0073

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