City of Brantford Launches Online Service Directory 

For Immediate Release
7/4/2013 
Contact: Trudy Belanco, Manager Corporate Policy 
Phone: 519-759-4150 

Brantford City Council endorsed a comprehensive Customer Service Strategy that continues to focus on enhancing customer service to both internal and external customers. Core to the strategy are principles to ensure the information for programs and services is available and accessible to all. Customers are provided with the assistance to navigate the channels of information to create an excellent customer service experience convenient to them. “The City provides close to 200 programs and services to the community. Whether you walk, call, email or reach out to a city department online, as a customer you will be able to access information regarding any program or service offered by the City and be provided with further details and contact information,” says Mayor Chris Friel.

As one of the primary sources of information for municipal programs and services available to the community, the City of Brantford unveiled its newly developed Online Service Directory (opens in a new window), introducing the ability for customers to access information at their fingertips 24/7 and to create a profile specific to their needs through the myBrantford website. “The Online Service Directory will simplify our customers’ online experience with the City of Brantford. Our team has done an excellent job in developing an online tool that offers multiple ways explore and find information.”

The Online Service Directory allows the user to search the database using key words to find the information they are looking for, get in touch with a staff member or make an online request for further assistance. In addition, the City has also provided a link to the Ontario 211 Services Corporation website (opens in a new window) which is a database that provides details on services available within the community provided by outside organizations, making it truly a one-stop-spot for information. Once you have found the information you are looking for you are able to email it to your home or mobile device for easy reference. Information provided includes details on the program or service, contact information for the position responsible for the delivery of the service, hours of operation, applicable fees if required, links to social media sites like Facebook and Twitter for specific programs or services and a link to Google Maps for the location of service.

“This is just the beginning of the creation of a Customer Service Experience at the City of Brantford. We appreciate the feedback and involvement of the community and are asking for assistance in improving the Online Service Directory”, says Trudy Belanco, Manager Corporate Policy at the City of Brantford. “The intent is to make it a quick, easy and helpful tool built for the community to be used by the community.” The community at large is asked to provide feedback when utilizing the directory (by using the feedback button located at the top of the screen) if you are unable to find what you are looking for or would suggest additional key words for searching the database.