City of Brantford Plans during the Canada Post Disruption 

For Immediate Release
Contact: Maria Visocchi, Director - Communications & Community Engagement 
Phone: 519-759-4150 

BRANTFORD, ON – As part of our commitment to the continued delivery of excellent services to citizens, the City of Brantford has the following plan in place during the Canada Post service disruption. The Canadian Union of Postal Workers has begun rotating strikes and so the City has implemented a plan to continue to provide services to those that need it.

Accounts Payable

It is recommended that vendors register for electronic funds transfer (EFT) if they have not already done so. The EFT direct deposit form can be accessed on the City’s website at Accounts Payable Form or you can email Accounts Payable at to obtain a hard copy of the form. Invoices can be dropped off at City Hall.

Accounts Receivable

Payments to the City’s Accounts Receivable department can be made by drop box at the entrance of City Hall any time or in person at the customer service counter at City Hall, Monday to Friday, 8:30 a.m. to 4:30 p.m.

Health and Human Services

Direct bank deposits are not affected for residents who are receiving Ontario Works financial assistance. November cheques payable to clients, landlords and vendors will not be mailed and are available for pick up beginning October 31 from 8:30 a.m. to 4:30 p.m. at the Ontario Works office at 220 Colborne Street, Brantford. Trustee cheques will be available after 2:30 p.m. on October 31. Valid photo I.D. is required to pick up cheques.

Clients can contact their service coordinator by phone at 519-759-3330 to make arrangements for someone else to pick up their cheque if needed. Contact your service coordinator to confirm a cheque has been processed if you submitted documents after October 16.

November DBD Stubs/Statements of Assistance will be mailed on October 26. If you require this document prior to receiving it in the mail, please contact your service coordinator to make arrangements.

To avoid any payment delays or change in service as a result of the postal disruption, Ontario Works clients are encouraged to register for Direct Bank Deposit by contacting their service coordinator. Landlords or vendors expecting payments from Ontario Works are able to sign up for third party Direct Bank Deposits by accessing a secure online form.

Clients are advised not to put any documents in the mail until an announcement that a Canada Post labour disruption is over. All required paperwork should be dropped off in person at 220 Colborne Street during regular business hours, Monday to Friday, 8:30 a.m. to 4:30 p.m. with the exception of statutory holidays. Alternatively, there is a drop box outside the main doors for documents, or documents can be faxed to 519-759-1750.

Details about receiving November Ontario Works payments are also available on

Tax Payments & Brantford Utilities (Water/Wastewater) Bills

In the event of a Canada Post service disruption, please visit our website at, to view and pay your utility bill through online banking. Tax and Brantford Utilities (Water/Wastewater) payments can be made at your local financial institution either in person, by telephone or online banking. Payments can also be made in person at Brantford City Hall, Monday to Friday, 8:30 a.m. to 4:30 p.m. When the office is closed, there is a drop box at the entrance of City Hall for cheques only, not cash.

Please note that you are still responsible for paying your utility bill during a Canada Post service disruption.

Media Contact:

Heather Carvalho, Communications Specialist, Communications and Community Engagement | City of Brantford | Office: 519.759.4150 Ext. 5741 |