Accessibility for Ontarians with Disabilities Act 

Bill 118, also known as the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was given Royal Assent on June 13, 2005. Created with the knowledge of discrimination towards individuals with disabilities, it was put in place to benefit all Ontarians and grant equal opportunities. The AODA encompasses all statements passed with the Ontarians with Disabilities Act (ODA) and expands to include both public and private sectors. The AODA also provides more specific guidelines for making Ontario more accessible.  

In order to ensure barriers are removed the AODA states there shall be mandatory development, implementation and enforcement of accessibility standards regarding goods, services, facilities, accommodation, employment, building, structures and premises. The AODA outlines that all changes should be completed before January 1, 2025, with goals being reached in 5-year increments.     

Under the Accessibility for Ontarians with Disabilities Act there are five standards to be developed and passed as legislation: Customer Service, Transportation, Information and Communication, Employment and Built Environment. The goal of each of these standards is to improve accessibility, creating equal access for all.

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The Customer Service Standard became legislation in January 2008. The City of Brantford is in full compliance with this Standard with continuing Disability Awareness Training being offered by the Human Resource Department and having adopted a Customer Service Accessibility Policy and creating related procedures. A copy of the City of Brantford Customer Service Accessibility Policy can be viewed by clicking the link below.

On June 3, 2011 the Integrated Accessibility Standard (IAS) was passed as legislation. As a result of public concern with numerous aspects repeated in each standard the Information and Communication, Employment and Transportation Standards were combined to form the IAS. Requirement deadlines ranged from June 3, 2011 to January 2025. The City of Brantford is currently in compliance of requirements scheduled to date, as well as many scheduled for the future. City departments continue work to ensure future requirements will be implemented by determined compliance dates.

As of Summer 2012 the Built Environment Standard was divided into two parts, one for outdoor components and one for interiors. The outdoor elements were released for public review. Now referred to as  Design of Public Spaces in the Built Environment, these requirements were distributed as one of the amendments to the Integrated Accessibility Standard. The Minister of Community and Social Services received public comments into Fall 2012.

To request an alternative format of a City of Brantford document please complete and return the Alternative Format Request form below.

If you would like to provide feedback surrounding the accessibility of goods and services offered by the City of Brantford please complete and return the Feedback Form below. Alternatively, you can complete the electronic form located in the My Brantford section of the City of Brantford Website.

All forms, questions and concerns can be forwarded to the Coordinator of the Municipal Accessibility Plan as noted below. Additional assistance can be provided as requested.

Jenny Sawicki

Phone: 519-759-4150 ext. 2266   E-Mail:   Fax: 519-759-0561

100 Wellington Square, P.O. Box 818, Brantford, Ontario  N3T 5R7

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