The City maintains all sanitary sewers located on city streets or easements through regular repairs and inspections.
- If a resident experiences a sewer blockage or backup, the City's Customer Services Department can be notified at 519-756-1360 or 519-752-1031 24 hours/day, 7 days/week (for more information see Residential Grease Information)
- Flushing of sanitary main sewer lines is done on a regular basis - if we happen to be flushing in your area and a sewer gas smell occurs, notify Customer Service at 519-756-1360, the issue is usually a venting problem in the house, therefore it is recommended that you put water down the floor drain, run water in all your sinks, as well as open windows if possible. This will put water back into the traps to prevent sewer gas from entering the residents.
- Environmental Services Department inspects sewer lines with CCTV (Closed Circuit Television) to ensure lines are free of debris and deficiencies.
- Sanitary manholes and lines are inspected and repaired.