Water Quality, Programs & Reports 

Water Programs

The City of Brantford offers several programs dealing with water including:

Water Quality

All public drinking water supplies are tested daily for microbiological and chemical/physical characteristics. If you are concerned about the quality of your tap water, you can get your water tested FREE by contacting Customer Service 519-756-1360. Learn more about water quality in Brantford:

Water and Wastewater Utilities

City of Brantford Utilities is your contact for water, wastewater and Brantford Hydro equipment rentals accounts. For more information about City of Brantford Utilities contact customer service at 519-756-1360 or by email.

Online Utility Bill Inquiry & E-Billing

City of Brantford Utilities account information is now available online. Account holders who register online can:

  • compare usage history
  • view your bill online
  • view payment and billing history
  • register for e-billing
  • find links to helpful information¬†

Click to find out more and to register for online City of Brantford Utilities access.

Equal Payment Plan and Automatic Bank Withdrawals

City of Brantford Utilities offers equal payment plan and automatic bank withdrawal options to customers. Click to view the application for the equal payment plan and pre-authorized debit payment (PDF, opens in a new browser window). This document is in Adobe PDF format and will require the Adobe PDF Reader Plugin.

Water Emergencies

A water emergency is usually a water main break, which often occurs in the winter time due to freezing and thawing in the ground. When there is a water main break, it can appear as though there is a flood in the roadway. In addition, residents living in the area can experience a significant reduction in water pressure to the point of having no running water. Click to learn more about water main break emergencies.