F.A.Q's 

Questions

Answers

How does the contractor receive payment?
1. Apply one and wait for APPROVAL BEFORE ANY WORK IS COMPLETED
2. Schedule a PRE LEAD test with the Water Quality division
3. Sign and return the Commitment Letter to the Public Works Commission
4. Submit the FINAL invoice to the Public Works Commission (instructions are provided in your approval email)
5. After replacement a satisfactory inspection of the water service must be done by the City
6. If all requirements of the grant program have been met, payment will be advanced to the contractor in one payment

Grant/Loan Process for Receiving Payment

1. Apply online and wait for APPROVAL BEFORE ANY WORK IS COMPLETED
2. Schedule a PRE LEAD test with the Water Quality Division
3. Submit the FINAL invoice to the Public Works Commission (instructions are provided in your approval email)
4. Sign and return the Commitment Letter and Promissory Note to the Public Works Commission
5. After replacement a satisfactory inspection of the water service must be done by the City
6. If all requirements of the grant program have been met, payment will be advanced to the contractor in one payment. Any balance owing to the contractor above grant and/or loan are the sole responsibility of the applicant.
Why should I take advantage of this program?
The City of Brantford is committed to protecting the health and safety of its community. The City is giving a one-time lump sum up to $1,000. There is no interest and the grant does not have to be repaid. There are no application fees. The fees are also being waived for the water service inspection and the water service connection permit.
Can I use the grant and/or loan to replace my service line if it is not made of lead?
No. The grant and/or loan can only be utilized toward the replacement of private water services that are substantially composed of lead. Thus, copper and other services do no apply.
What expenses can be covered by the Private Lead Water Service Financial Assistance Program?
The grant and/or loan cover the cost of the private lead service line replacement, including contractors labour, excavation, pipe connection to the curbstop, relocating or connecting internal plumbing and pipe materials only. The grant and/or loan cannot be used to cover any other costs such as repaving either partially or in its entirety a driveway, landscaping or any other costs deemed by the General Manager and/or designate to be unnecessary for the explicit replacement of the owner’s lead service line.
How do I know if my application was approved?
City staff will review the application and quote for eligibility. If eligible, you will receive an approval email. Do not commence work until your application has been approved. If applying for the grant only, you will receive a Commitment Letter soon after approval which outlines the terms and conditions of the program. If applying for the grant and loan, you will receive the Commitment Letter and Promissory Note after the work has been completed.
Where can I find a contractor?
It is recommended that property owners obtain quotes from at least three contractors because costs may vary substantially. Only contractors who are properly licensed to replace water services, replace or reline sewer laterals are qualified to perform this work. This includes licensed plumbing contractors and licensed drain or sewer contractors. For a current listing of Plumbing Contractors and Sewer/Drain Contractors who are licensed to do business in the City of Brantford, check the City’s website at www.brantford.ca/plumbingtrades and scroll to the bottom of the page. Licensed contractors can be found in the yellow pages of the phone book or searched online. The City does not provide recommendations on plumbing contractors or sewer or drain contractors.
What is the cost to me?
The replacement of a private service line can vary from $1500 to $3,000. Costs will depend on the length of service line to be replaced, and the restoration required. It is always better to receive more than one (1) quote to receive the best possible price.
Why Replace a Lead Service?
Lead is generally not present in source water, but can be present in tap water through corrosion of the water service pipe and plumbing materials that are made of lead. The effect of lead in drinking water is a concern for pregnant women and children under 6 years old, because lead can affect a child’s neurological development. It’s recommended that people with lead water service pipes flush their tap water for at least five minutes twice a day. This water flushing is not only a waste of drinking water (3600 litres per month) but it can also become expensive. The use of filters or buying bottled water for drinking and cooking can also become costly and is not a permanent solution.
Who is Eligible?
All property owners within the City can qualify for the program if the following criteria are met:

- Must have a confirmed private lead water service; and
- Must receive municipal City water; and
- Must not have commenced replacement of private lead water service prior to grant approval by the City; and
- Have current and paid property taxes at the time of application for the grant.
How do I Apply for the Private Lead Water Service Replacement Financial Assistance Program?
In order to apply for the grant and/or loan the property owner must complete the online form located at https://forms.brantford.ca/Public-Works/Lead-Grant-Application and submit the preferred quote.
Who should I contact in the City if I have any comments or questions regarding the Program?
For questions/comments regarding the Lead Service Replacement Financial Assistance Grant Program contact the Public Works Commission at 519-759-4150 ext. 5400.
What is a Private Lead Water Service?
Private Lead Service Diagram It is the portion of the water service running from the property line into the building up to the water meter that is substantially composed of lead.
Do I have a lead water service?
If your home was built before the 1950s the water service line may be composed of lead. The attached map shows locations that have lead water services. It is recommended to contact the Public Works Commission to confirm this information at 519-759-4150 ext. 5834. Click to view the Map
What is the purpose of the Private Lead Waster Service Financial Assistance Program?
The Private Lead Water Service Replacement Financial Assistance Program was created to encourage City of Brantford property owners to replace the lead water service on their property. While private water services are the responsibility of the owner, the City of Brantford has developed this financial assistance program as an incentive to remove the lead water services in homes. Financial assistance in the form of a grant up to $1,000 per water service and an interest bearing loan up to a maximum of $3,000 towards the cost of replacement is available to eligible property owners.
What else do I need to do?
When ready to replace your lead water service, the property owner or the contractor must obtain at least three business days in advance:

1- A Water Service Permit and schedule a Water Service Inspection by calling the City’s Customer Services Department (220 Colborne St., 519-756-1360); and
2- Call Ontario One for utility locates at 1800-400-2255; and
3-Schedule a lead test BEFORE and AFTER the lead water service has been replaced. Please contact the Compliance Division at 519- 759-4150 Ext. 5834.
All fees associated with administration, lead testing, utility locates, Water Service Permit and Inspection have been been waived. In case of an emergency replacement due to a lead water service leak, please contact the Public Works Commission at 519-759-4150 Ext. 5400.