Parks & Recreation Refund Policy
Program/Lesson Refund Procedures
A full refund will be issued for classes cancelled by Parks & Recreation. No administration fee will apply.
Requests for Refunds:
A program refund will be issued if received a minimum of five (5) days prior to the start of the program. The administration fee will apply. After this time, a refund will be considered up to the third class of a session for medical or compassionate circumstances only. Refunds will be prorated based on the number of classes already taken and the administration fee will apply. A medical note may be required.
A 15% or $25 administration fee, whichever is less, will apply to the prorated amount for all refunds. Refunds will be issued by the original form of payment at any Parks & Recreation facility or over the phone, providing the credit card name matches the account name in the registration system. The receipt must be presented in person in order to process a refund if the credit card and account information do not match.