Riding Our Buses 

Riding Our Buses - Bike RackBrantford Transit provides a reliable and comfortable public transport service. We continually monitor the needs of our passengers, and review our service delivery to make ongoing improvements.

Public transportation is an immediate way to conserve energy and support our environment. People who use public transportation and/or carpools remove single-passenger vehicles from the road, which leads to improved air quality; helps build local economies and business centers and reduces road congestion.

Priority & Courtesy Seating

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) requires businesses and organizations to provide accessible services to people with disabilities. The goal is for Ontario to be fully accessible by 2025.

The Integrated Accessibility Standards Regulation (IASR, 191-11) is a standard developed under the AODA that includes 80 accessibility standards related to transportation, employment, and information and communications. In compliance with Section 49 of Regulation 191-11, Ontario’s public transit authorities now provide Priority Seating designated for use by passengers with disabilities.

Brantford Transit recognizes that there are other customers who would also benefit from having a seat near the front of the bus. To accommodate, a Courtesy Seating area has been designated for seniors, expectant mothers, adults traveling with infants or small children or any other rider who may benefit from a seat near the front of the bus.

Priority Seating

Priority Seating - Must be vacated for persons with disabilities

Designated Priority Seating on Brantford Transit is designated for the use of passengers with a disability. These seats are located close to the front of the vehicle. Customers are expected to respect and obey the purpose of the designated seating area, which means:

If you are sitting in one of these designated seats, you must vacate the seat for a passenger with a disability.

Courtesy Seating

Courtesy Seating - Please offer this seat if someone is in need

Courtesy Seating is intended to provide additional seating for customers who will benefit from having a seat near the front of the vehicle including:

  • Seniors
  • Expectant mothers
  • Adults traveling with infants or small children any other passenger who may benefit from a seat closer to the front of the bus.

If you are sitting in one of these designated seats, please respect its purpose and give up your seat to those who are in greater need of it.

Please note:

Drivers will not enforce this requirement or intervene in any dispute related to Courtesy Seating. We ask, however, that you respect this designated seating area and show consideration for those whose need is greater than your own.

Thank you for being a good neighbour

We respectfully ask that as a courtesy to a fellow member of our community that you offer your seat to someone who needs it more than you and that you read and respect Priority and Courtesy Seating signage on Brantford Transit buses.

Rack n' Roll Bike Racks

Please note that most of the Brantford Transit fleet is equipped with the Bike Rack n’ Roll system. To confirm that your route is equipped with a rack, please contact Brantford Transit at 519-753-3847. Please reference the following information to ensure a safe and pleasant experience while using Brantford Transit bike racks.

Loading a Bike

  • Before the bus arrives, secure or remove any loose items from your bike.
  • Once the bus comes to a complete stop, indicate to the driver that you wish to use the bike rack. The driver will then advise when it is safe to load your bike onto the bike rack.
  • Once you are notified by the driver that it is safe to load your bike, approach the bus from the curbside, or stand in front of the bus and lower the bike rack with one hand, while supporting the bike with the other hand.
  • After lowering the rack, place the bike in either of the wheel wells.
  • Both bike positions are completely independent of each other, making it easy to load and unload a bike in seconds.
  • After the bike is in position, raise the support arm out and over the bike’s tire.
  • The rack contacts the tire only. No contact is made to the bike’s frame.
  • After raising the support arm up and over the tire, you should be ready to board the bus.
  • Bikes should always be loaded from the front or curbside for safe, efficient operations. Please note that the driver cannot assist you to load your bike.

Unloading a Bike

  • As the bus approaches your destination, inform the transit driver that you wish to remove your bike.
  • Once the driver stops, secures the bus, and motions to you to proceed, approach the rack from the curbside or while directly in front of the bus.
  • Next, raise the support arm off the tire. After the support arm is off, lift the bike out of the wheel well.
  • Once the bike is out of the rack, if there are no other bikes in the rack, while holding onto the bike with one hand, fold the bike rack back up and move to the curbside as quickly as possible.

General Rules

  • The bike rack is available on a first come, first service basis.
  • There is no additional charge for using the bike rack.
  • The bike rider is completely responsible for loading, securing and unloading their bike in a safe and timely manner.
  • Motorized bikes are NOT permitted on bike racks.
  • Bike trailers are NOT permitted on bike racks.
  • Riders must secure their bikes in the bike rack. Securement arms are provided and must be used to hold the bike in place during travel. No other devices may be used to secure the bike to the rack.
  • Bikes that cannot be secured to the satisfaction of the bus driver MUST be removed. Any objects that may fall from the bike while in motion MUST be removed by the bike passenger.
  • Transit service may be declined to bike riders who do not comply with the rules of using the bike rack.
  • Bike riders who cannot adequately secure their bikes on the rack within thirty (30) seconds shall remove them from the bus. Bike loading will not be permitted if it impacts the transit schedule.
  • If the rack is empty, please load your bicycle into the wheel slots closest to the bus.
  • If another customer wants to remove their bicycle, please enable them to do so before you load your bike.
  • Do not lock your bike to the rack. You may lock the front wheel to the bicycle frame.

Note: Brantford Transit, the City of Brantford and Brantford Transit drivers are not responsible or liable for any loss or damage to bicycles on City buses, however caused.

Brantford Transit Guidelines for Riders with Strollers and/or Rolling Utility Cart

Single strollers, double length strollers and rolling utility carts (i.e 2’ ft x 3’ ft bundle buggy or shopping cart), are now permissible on Brantford Transit without being folded, provided space is available. Oversized strollers, which include jogging strollers and double width strollers, are only permissible on the buses if folded.

It is the responsibility of the rider to ensure that his/her stroller and/or rolling utility cart does not interfere with the safety or comfort of other passengers and does not block the aisles. Furthermore it is the responsibility of the rider with a stroller and/or cart to be in control of the stroller and/or cart on the bus at all times. A passenger riding with an unfolded stroller must maintain control of the stroller by holding on to it with the stroller brakes on.

If a stroller is too large to fit safely out of the aisle way (for a passersby), or if a rider has too many items hanging from the stroller, this may impact whether the rider is permitted to board the bus. Finally, transit riders traveling with a stroller must be able to board and disembark Brantford Transit buses without assistance from the bus operator.

Transit riders traveling with a stroller and/or rolling utility cart may utilize the space designated for wheelchairs or scooters if the area is NOT required by priority passengers. Priority seating must be vacated for persons with disabilities.

The bus operator has complete discretion to make a judgment regarding whether a stroller is compromising the safety of other passengers and if deemed required, to request the rider to move the stroller and/or rolling utility cart to a safe location. When asked to move to another location on the bus, the rider accompanying the stroller may also be requested to fold up the stroller to ensure that the aisle is kept clear.

Riders will assume full responsibility of the safety of their child(ren) seated in an unfolded stroller.

Knapsacks, Roller/Inline Skates

If you are carrying a knapsack or parcel, please keep it under your seat or as close to you as possible. Roller-skates are permissible on the bus, but they must be removed before boarding and shoes must be worn. No wheels or blades are permissible in lieu of shoes while riding the bus.

Please keep the isle clear for other passengers.

Larger Objects – i.e. Skis and Tobaggons

Skis, toboggans or like size large items are not permitted aboard the bus.

Pets

Pets are NOT permitted on City buses with the exception of guide animals.

Food or Drinks

Food is NOT permitted on the bus, however drinks are.

Smoking

Smoking is STRICTLY PROHIBITED on Brantford Transit and Brantford Lift buses or on Transit Terminal property.

Exiting the Bus

Passengers must use the back doors to exit the bus. Seniors or persons with a physical disability may exit through the front doors.