Riding Our Buses 

Riding Our Buses - Bike RackBrantford Transit provides a reliable and comfortable public transport service. We continually monitor the needs of our passengers, and review our service delivery to make ongoing improvements.

Public transportation is an immediate way to conserve energy and support our environment. People who use public transportation and/or carpools remove single-passenger vehicles from the road, which leads to improved air quality; helps build local economies and business centers and reduces road congestion.

Rack n' Roll Bike Racks

Please note that most of the Brantford Transit fleet is equipped with the Bike Rack n’ Roll system. To confirm that your route is equipped with a rack, please contact Brantford Transit at 519-753-3847. Please reference the following information to ensure a safe and pleasant experience while using Brantford Transit bike racks.

Loading a Bike

  • Before the bus arrives, secure or remove any loose items from your bike.
  • Once the bus comes to a complete stop, indicate to the driver that you wish to use the bike rack. The driver will then advise when it is safe to load your bike onto the bike rack.
  • Once you are notified by the driver that it is safe to load your bike, approach the bus from the curbside, or stand in front of the bus and lower the bike rack with one hand, while supporting the bike with the other hand.
  • After lowering the rack, place the bike in either of the wheel wells.
  • Both bike positions are completely independent of each other, making it easy to load and unload a bike in seconds.
  • After the bike is in position, raise the support arm out and over the bike’s tire.
  • The rack contacts the tire only. No contact is made to the bike’s frame.
  • After raising the support arm up and over the tire, you should be ready to board the bus.
  • Bikes should always be loaded from the front or curbside for safe, efficient operations. Please note that the driver cannot assist you to load your bike.

Unloading a Bike

  • As the bus approaches your destination, inform the transit driver that you wish to remove your bike.
  • Once the driver stops, secures the bus, and motions to you to proceed, approach the rack from the curbside or while directly in front of the bus.
  • Next, raise the support arm off the tire. After the support arm is off, lift the bike out of the wheel well.
  • Once the bike is out of the rack, if there are no other bikes in the rack, while holding onto the bike with one hand, fold the bike rack back up and move to the curbside as quickly as possible.

General Rules

  • The bike rack is available on a first come, first service basis.
  • There is no additional charge for using the bike rack.
  • The bike rider is completely responsible for loading, securing and unloading their bike in a safe and timely manner.
  • Motorized bikes are NOT permitted on bike racks.
  • Bike trailers are NOT permitted on bike racks.
  • Riders must secure their bikes in the bike rack. Securement arms are provided and must be used to hold the bike in place during travel. No other devices may be used to secure the bike to the rack.
  • Bikes that cannot be secured to the satisfaction of the bus driver MUST be removed. Any objects that may fall from the bike while in motion MUST be removed by the bike passenger.
  • Transit service may be declined to bike riders who do not comply with the rules of using the bike rack.
  • Bike riders who cannot adequately secure their bikes on the rack within thirty (30) seconds shall remove them from the bus. Bike loading will not be permitted if it impacts the transit schedule.
  • If the rack is empty, please load your bicycle into the wheel slots closest to the bus.
  • If another customer wants to remove their bicycle, please enable them to do so before you load your bike.
  • Do not lock your bike to the rack. You may lock the front wheel to the bicycle frame.

Note: Brantford Transit, the City of Brantford and Brantford Transit drivers are not responsible or liable for any loss or damage to bicycles on City buses, however caused.

Strollers

Single strollers, double length strollers and shopping carts are now allowed on Brantford Transit without being folded. If a passenger boards the bus with an unfolded single stroller, double length stroller or bundle buggy, it is the responsibility of that passenger to ensure that strollers and/or bundle buggies do not interfere with the safety or comfort of other passengers.

Oversized strollers, which include jogging strollers and double width strollers, will only be allowed on the buses if folded.

It is the responsibility of the passenger to ensure that their stroller and/or bundle buggy does not interfere with the safety or comfort of other passengers and in control of their stroller and/or bundle buggy at all times. If a stroller is too large to fit safely out of the aisle way, or if a passenger has too many items hanging from the stroller, they will not be allowed to board the bus. Finally, passengers traveling with a stroller and/or bundle buggy must be able to board and disembark without assistance from the bus operator.

A passenger riding with an unfolded stroller must remain holding the stroller with the stroller brakes on.

Passengers traveling with a stroller and/or bundle buggy may utilize the space designated for wheelchairs or scooters. However, should a passenger with a disability board the bus, they will be given priority for this space. When the seats are occupied or requested by seniors or persons with disabilities, persons traveling with a stroller or bundle buggy will be required to move to another location on board the bus. When asked to move to another location, they may also be requested to fold up their stroller or bundle buggy to ensure that they keep the aisle clear. If the passenger has not yet boarded the bus and the accessible seating is occupied, the passenger traveling with the stroller or bundle buggy may be requested to wait for the next available bus. The bus operator has complete discretion, if they feel that the stroller and/or bundle buggy is compromising the safety of other passengers, to request the passenger move the stroller and/or bundle buggy to a safe location.

Passengers will assume full responsibility for the safety of their child who is seated in an unfolded stroller.

Knapsacks, Roller/Inline Skates

If you are carrying a knapsack or parcel, please keep it under your seat or as close to you as possible. Roller-skates are permissible on the bus, but they must be removed before boarding and shoes must be worn. No wheels or blades are permissible in lieu of shoes while riding the bus.

Please keep the isle clear for other passengers.

Larger Objects – i.e. Skis and Tobaggons

Skis, toboggans or like size large items are not permitted aboard the bus.

Pets

Pets are NOT permitted on City buses with the exception of guide animals.

Food or Drinks

Food is NOT permitted on the bus, however drinks are.

Smoking

Smoking is STRICTLY PROHIBITED on Brantford Transit and Brantford Lift buses or on Transit Terminal property.

Exiting the Bus

Passengers must use the back doors to exit the bus. Seniors or persons with a physical disability may exit through the front doors.