City Service Updates

The Province of Ontario has removed the mandatory masking requirements for most settings with the exception of  health care settings, long-term care homes and congregate care settings. 

In response, the City of Brantford has removed all mask mandates at City facilities. While masks are no longer mandated in City facilities at this time, we ask that all visitors to City buildings and public spaces remain kind, considerate and respectful of other people’s choices.

As outlined in Chief MOH Dr. Kieran Moore’s statements, the lifting of restrictions is a result of continued improvement in trends, but is not an indication that the pandemic is over. Rather, the City encourages all residents to remain vigilant and continue practising infection control measures such as passive screening, physical distancing, frequent hand washing and staying home if you are experiencing any COVID-19 symptoms.

Please visit our Parks and Facilities page to check current hours of operation and protocols in place at City of Brantford facilities, parks, arenas and community centres.

Brantford City Hall

Brantford City Hall  is open Monday to Friday from 8:30 a.m. to 4:30 p.m. (appointments are recommended). Residents are encouraged to access the list of Popular City Services available online for convenient ways to digitally request City services. 

Report Issue or Request a Service Online

220 Colborne Street 

Ontario Works and Homelessness

  • Individuals and families currently in receipt of Ontario Works can contact their Service Coordinator by calling 519-759-3330. 
  • Residents who wish to apply for social assistance can do so online at the Ontario Works page or call 519-759-7009 from Monday to Friday 8:30 a.m. to 4:30 p.m. to complete an application

Emergency Sheltering Services

If you are in need of Emergency Sheltering Services, please call the Housing Resource Centre at 519-802-4332.


  • Individuals and families that wish to apply for community housing may continue to do so by mail or at the City’s Housing page.
  • Households can apply for other housing programs by mail or at the City’s Housing page.
  • Urgent maintenance services are available and will be addressed on a case-by-case basis by calling your Property Manager or Property Management Assistant at 519-759-3330.
  • Housing Providers can continue to reach staff at 519-759-3330.

Children’s Services

  • Families currently receiving Child Care Fee Subsidy can contact their Child Care Representative by calling 519-759-3330
  • Families who want to apply for Child Care Fee Subsidy, can visit the City’s Children’s Services page or call 519-759-7009 from Monday to Friday 8:30 a.m. to 4:30 p.m. to complete an application or request an in-person appointment

Additional updates regarding City programs and services, and the continuity of services are shared regularly on the City’s Facebook and Twitter pages.