City Service Updates

Covid-19 Response: Enhancements to City Services

The City of Brantford’s top priority continues to be the health and safety of our citizens and staff. Working closely with the Brant County Health Unit, City-operated programs and facilities have been extended to offer additional in-person services. Booking an appointment in advance is strongly encouraged, and in some cases is required. Many services can be requested and addressed using one of our comprehensive online forms, meaning you can conveniently request a city service from the comfort of your home. Review the list of Popular City Services available online.

Use our online form to report an issue or request a non-urgent City service. For general enquiries, email the Customer Contact Centre or call 519-759-4150.

Protocol for attending City facilities

Upon visiting a City facility, Building Security will ask you if you have an appointment booked. Anyone entering a City facility will be required to answer health-screening questions and sign in for the purposes of contract tracing at the door prior to entering. Hand washing guidelines are to be followed and persons are to maintain a physical distance of 6 feet from others. All visitors will be required to wear a face covering at all times in City facilities as per the Mandatory Face Coverings in Public Spaces By-Law. If you do not have a face covering, one will be provided.

Please note, there is a limit to the number of visitors allowed inside at one time, and lines will be outside with appropriate markings for physical distancing.

Skip the Line – Report Issue or Request a Service Online

City Hall – 100 Wellington Square

While City Hall is open Monday to Friday from 9 a.m. to 4 p.m., there may be reduced access to services depending on demand. Contactless payment is encouraged for residents making payments at City Hall. To avoid unnecessary wait times, residents are strongly encouraged to first call 519-759-4150 to book an appointment.

Health and Human Services – 220 Colborne Street

The following City services are currently available online, by telephone or in person by appointment only.

 Ontario Works and Homelessness
Individuals and families currently in receipt of Ontario Works can contact their Service Coordinator by calling 519-759-3330. 

Residents who wish to apply for social assistance can do so online at the Ontario Works page or call 519-759-7009 from Monday to Friday 8:30 a.m. to 4:30 p.m. to complete an application

Emergency Sheltering Services

If you are in need of Emergency Sheltering Services, call 519-759-7009 from Monday to Friday 8:30 a.m. to 4:30 p.m. or the After Hours telephone line at 519-753-4193 on weeknights and weekends.
  • Individuals and families that wish to apply for community housing may continue to do so by mail or at the City’s Housing page.
  • Households can apply for other housing programs by mail or at the City’s Housing page.
  • Urgent maintenance services are available and will be addressed on a case-by-case basis by calling your Property Manager or Property Management Assistant at 519-759-3330.
  • Housing Providers can continue to reach staff at 519-759-3330.
 Children’s Services
  • Families currently receiving Child Care Fee Subsidy can contact their Child Care Representative by calling 519-759-3330
  • Families who want to apply for Child Care Fee Subsidy, can visit the City’s Children’s Services page or call 519-759-7009 from Monday to Friday 8:30 a.m. to 4:30 p.m. to complete an application or request an in-person appointment

Popular City Services available Online

Assessment Rolls

The City of Brantford's Assessment Rolls list all properties in Brantford.

They include each property's:

  • owner and/or tenant names;
  • mailing address;
  • assessed value; and the
  • school support for taxation purposes.

The Assessment Rolls are available for you to view by booking an appointment online.

Use our Property Assessment Search Tool to search properties within the City of Brantford

Business Licencing and Permits
Business Licencing

If you require a Businesses Licences, learn how to apply online at the Business Licencing page.


You may need a permit to do certain things around your home or business. Prior to starting a new construction project either inside or outside, you must first determine whether you require a building permit

Learn how to apply for a building permit online at the building permits page.

The City of Brantford requires that a permit for new entrances and driveway alterations be obtained prior to any construction.

Commissioning Appointments 
Please use our Commissioning Services online form to upload your document and book an appointment.
COVID-19 Violation Reporting
To enforce current provincial and local orders implemented to protect public health, the City announced a new reporting process by which members of the public can report Covid-19 violations to the City for investigation.
 Garbage, Recycling, Yard Waste, Bulk Pick Up
Garbage and Recycling

For general information, visit the garbage and recycling page. To learn about acceptable items for recycling, visit our recycling page.

To report a Garbage, Recycling or Yard Waste Collection issue, use our online form to Submit a Service Request.

Bulk Pick Up

Schedule a Bulk Item Pick up online using our Bulk Pick Up form.

Marriage Licence Applications 

Marriage Licence applications and issuances are by appointment only and only offered to residents of The City of Brantford, County of Brant, and Six Nations of the Grand River.

Begin by reviewing and completing the Marriage Licence Application online form

Parking Tickets
You can pay your parking ticket in-person, by mail or online. Learn more at our Pay your Parking Ticket page.
Property Tax and Utility Bills

You can use the drop off box, located outside of the front doors at City Hall, 100 Wellington Square, to drop off cheques for property tax and water utilities payments.

Property Tax

The waiving of interest on 2020 taxes and NSF fees ends September 30, 2020. For more information and billing dates, visit the property tax page.

Utilities and Water

The City of Brantford's Customer Services-Utilities department handles water, wastewater and Brantford Hydro equipment rentals.

You can pay your bills online. Obtain account information, complete forms and sign-up for pre-authorized payment plans at the My Utility Brantford page.

Access landlord and tenant forms online. 
Report and Issue or Request a City Service
Please use our online form to report and issue or request a non-urgent City service.

Brantford City Council approves Mandatory Face Coverings By-law

At their Special City Council meeting held virtually on July 14, 2020, Brantford City Council approved a Mandatory Face Coverings By-law that went into effect beginning Friday, July 17, 2020. Under the new by-law, wearing a face covering will be required in enclosed public indoor spaces in the city of Brantford, including all City of Brantford facilities and public transit. Council will review the by-law on a bi-monthly basis with the next review scheduled in November. 

Stay Vigilant

The City of Brantford stresses that all residents and businesses play a very significant role in successfully reopening our community safely. Please continue to follow these important COVID-19 guidelines to keep yourself and others in our community safe:

  • Wash your hands frequently, avoid touching your eyes, nose and mouth, cover coughs or sneezes, clean and disinfect surfaces and stay home if you are sick.
  • Wear a face covering (non-medical mask), such as a cloth mask in all public enclosed indoor spaces to reduce the risk of transmission and practice physical distancing (6 ft apart from others) in public at all times.

Additional updates regarding City programs and services are shared regularly on the City’s Facebook and Twitter pages and at