City Service Updates

The City of Brantford’s top priority continues to be the health and safety of our citizens and staff. In accordance with the provincial announcement to move to Step Two in the Roadmap to Reopen, the following changes to City services and programming are currently in effect until further notice.

City facilities that remain open during Step Two

While the following City facilities presently remain open at 50% capacity levels, gathering limits will be strictly enforced to ensure that physical distancing (2 metres/6 feet) is maintained at all times. When inside a public building, you must wear a face covering unless you meet one of the exemptions; for example, doing so would compromise your health.

  • 220 Colborne Street
  • Bell Homestead National Historic Site retail store by appointment only. Virtual tours still available
  • Brantford-Brant Business Resource Centre (by appointment only, please call 519-759-4150)
  • Brantford Public Library
  • Cemetery services
  • City Hall (by appointment only, please call 519-759-4150)
  • Farmers’ Market
  • Harmony Square skating rink (10-person limit, please visit www.Brantford.ca/RecConnect to reserve your spot)
  • Parking Enforcement Office
  • Playgrounds and parks
  • Provincial Offences Court
  • Sanderson Centre for the Performing Arts box office only (ticket holders for postponed events will be contacted by staff with updates)
  • T.B. Costain/SC Johnson Community Centre (for child care only)
  • Trails

City facilities that will be closed during Step Two

  • Beckett Adult Leisure Centre
  • Brantford and District Civic Centre
  • Brantford and Area Sports Hall of Recognition
  • Branlyn Community Centre
  • Doug Snooks Eagle Place Community Centre
  • EarlyON Child and Family Centres indoor programming (offering outdoor programs with 10 participants and virtual programs only)
  • Glenhyrst Art Gallery of Brant
  • Lions Park Arena and Auditorium
  • T.B. Costain/SC Johnson Community Centre (with exception of child care)
  • Tourism Information Desk
  • Wayne Gretzky Sports Centre  (with exception of Centreline Physio, Sports and Wellness clinic)
  • Woodman Park Community Centre

Brantford City Hall

Brantford City Hall remains open by appointment only from Monday through Friday from 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m. Residents are encouraged to access the list of Popular City Services available online for convenient ways to digitally request City services. Services you can only receive in-person through an appointment are:

  • Bulk water refill program
  • Commissioning services
  • Drop off and pick up of documents for the Building, Planning and Public Works departments
  • Marriage licenses
  • New dog tag licensing

For general enquiries, please email the Customer Contact Centre at customercontact@brantford.ca or call 519-759-4150.

Emergency child care

The provincial government will be providing free emergency child care for school-aged children of health care and other eligible frontline workers beginning January 10, 2022. Learn more and apply at the Brantford Child Care and Early Learning page.

Brantford Transit

  • Monday to Friday Brantford Transit morning rush half-hour service from 6 a.m. to 9 a.m. remains unchanged at this time. Extra services to industrial areas will be provided as available.
  • Brantford Lift will continue to operate during regular hours, with passenger limits in place
  • Brantford Transit will operate on an hourly schedule (every 60 minutes) Monday to Saturday from 8 a.m. to 8 p.m. Sunday service remains unchanged and will continue to operate hourly from 8 a.m. 8 p.m.
  • Brantford Transit evening routes will operate from 8 p.m. to 1 a.m. (routes 11,12,13,14 and 15)
  • A maximum of 15-17 riders will be permitted on each Brantford Transit bus at any one time
  • Select seats will be blocked off so riders are always physically distanced from each other
  • Roof vents will be opened to provide better air circulation

Online Services

Many popular City services can be requested and addressed using one of our comprehensive online forms, meaning you can conveniently request a city service from the comfort of your home. Review the list of Popular City Services available online. Use our online form to report an issue or request a non-urgent City service. For general enquiries, email the Customer Contact Centre or call 519-759-4150.

Report Issue or Request a Service Online

220 Colborne Street 

Ontario Works and Homelessness

  • Individuals and families currently in receipt of Ontario Works can contact their Service Coordinator by calling 519-759-3330. 
  • Residents who wish to apply for social assistance can do so online at the Ontario Works page or call 519-759-7009 from Monday to Friday 8:30 a.m. to 4:30 p.m. to complete an application

Emergency Sheltering Services

If you are in need of Emergency Sheltering Services, please call the Housing Resource Centre at 519-802-4332.

Housing

  • Individuals and families that wish to apply for community housing may continue to do so by mail or at the City’s Housing page.
  • Households can apply for other housing programs by mail or at the City’s Housing page.
  • Urgent maintenance services are available and will be addressed on a case-by-case basis by calling your Property Manager or Property Management Assistant at 519-759-3330.
  • Housing Providers can continue to reach staff at 519-759-3330.

Children’s Services

  • Families currently receiving Child Care Fee Subsidy can contact their Child Care Representative by calling 519-759-3330
  • Families who want to apply for Child Care Fee Subsidy, can visit the City’s Children’s Services page or call 519-759-7009 from Monday to Friday 8:30 a.m. to 4:30 p.m. to complete an application or request an in-person appointment

Popular City Services available Online

Assessment Rolls

The City of Brantford's Assessment Rolls list all properties in Brantford.

They include each property's:

  • owner and/or tenant names;
  • mailing address;
  • assessed value; and the
  • school support for taxation purposes.

The Assessment Rolls are available for you to view by booking an appointment online.

Use our Property Assessment Search Tool to search properties within the City of Brantford

Business Licencing and Permits
Business Licencing

If you require a Businesses Licences, learn how to apply online at the Business Licencing page.

Permits

You may need a permit to do certain things around your home or business. Prior to starting a new construction project either inside or outside, you must first determine whether you require a building permit

Learn how to apply for a building permit online at the building permits page.

The City of Brantford requires that a permit for new entrances and driveway alterations be obtained prior to any construction.

Commissioning Appointments 
Please use our Commissioning Services online form to upload your document and book an appointment.
COVID-19 Violation Reporting
To enforce current provincial and local orders implemented to protect public health, the City announced a new reporting process by which members of the public can report Covid-19 violations to the City for investigation.
Garbage, Recycling, Yard Waste, Bulk Pick Up
Garbage and Recycling

For general information, visit the garbage and recycling page. To learn about acceptable items for recycling, visit our recycling page.

To report a Garbage, Recycling or Yard Waste Collection issue, use our online form to Submit a Service Request.

Bulk Pick Up

Schedule a Bulk Item Pick up online using our Bulk Pick Up form.

Marriage Licence Applications 

The City of Brantford has implemented a service provision for Marriage Licence application and issuance to better serve the public during the COVID-19 pandemic.

This service is appointment-based, only offered to residents of the City of Brantford, County of Brant, and Six Nations of the Grand River.

Visit our website to complete the Marriage License Appointment Form.

Parking Tickets
You can pay your parking ticket by mail or online. Learn more at our Pay your Parking Ticket page.
Property Tax and Utility Bills

You can use the drop off box, located outside of the front doors at City Hall, 100 Wellington Square, to drop off cheques for property tax and water utilities payments.

Property Tax

The waiving of interest on 2020 taxes and NSF fees ended September 30, 2020. For more information and billing dates, visit the property tax page.

Utilities and Water

The City of Brantford's Customer Services-Utilities department handles water, wastewater and Brantford Hydro equipment rentals.

You can pay your bills online. Obtain account information, complete forms and sign-up for pre-authorized payment plans at the My Utility Brantford page.

Access landlord and tenant forms online. 
Report an Issue or Request a City Service
Please use our online form to report and issue or request a non-urgent City service.

Let’s take care of each other

The City of Brantford stresses that all residents and businesses play a very significant role in keeping our community safe and preventing the spread of COVID-19. Please continue to follow these important COVID-19 guidelines:

  • Wash your hands frequently, avoid touching your eyes, nose and mouth, cover coughs or sneezes, clean and disinfect surfaces and stay home if you are sick
  • Wear a face covering (non-medical mask), such as a cloth mask in all public enclosed indoor spaces to reduce the risk of transmission
  • Continue to practice physical distancing (2 metres/6 feet apart from others outside your household)
  • Book your COVID-19 vaccination through the Brant County Health Unit.
  • Download the COVID alert app

Additional updates regarding City programs and services, and the continuity of services are shared regularly on the City’s Facebook and Twitter pages and at brantford.ca/coronavirus.