Emergency Shelter

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City responds swiftly to surge in demand for emergency shelter 

Based on a comprehensive review of our Emergency Shelter System, Social Services Committee and the Councils of the City of Brantford and County of Brant approved a series of improvements to the system that were implemented in January 2019. Improvements include, increased access to more beds, immediate coordinated access response to housing emergencies through the Social Services Support Centre and the availability of emergency shelter beds for single women at Rosewood House. City staff are also now on-site at Rosewood and the Salvation Army on a daily basis to provide individuals and families assistance to accessing more permanent housing and other support services as needed.

There are now up to 64 permanent beds in our community’s adult Emergency Shelter System compared with 45 in 2018.

While there are more beds available within the Emergency Shelter System now than in 2018, recent months have seen a record high demand for emergency shelter in Brantford and in nearly every community across Ontario. The spike in demand is a result of many factors including the opioid crisis, increased efforts of staff and community partners to bring individuals off the street, and limited affordable and supportive long-term housing options. These issues and challenges are consistent across the province.   

To manage the increased demand, the City is working closely with faith-based groups and other community organizations to increase temporary shelter capacity now and in preparation for the winter months.

We also continue to work with our community partners and the federal and provincial governments to ensure that our most vulnerable citizens not only have safe emergency shelter but are also able to find and maintain safe, suitable and secure housing.

It is important that people seeking emergency shelter contact the Social Services Support Centre directly at 519-756-7009 or visit 220 Colborne Street, Brantford, Monday to Friday, 8:30 a.m. to 4:00 p.m. Individuals requiring shelter after-hours should call the Salvation Army at 519-753-4193.

To learn more about emergency shelter services, please visit the City’s website at brantford.ca/EmergencyShelters.

The City’s Social Services Support Centre and the Salvation Army are the preferred points of entry to emergency shelter support services and will have accurate information on bed availability.

For more information regarding City services, please contact the City of Brantford Customer Contact Centre at 519-759-4150.