Covid-19 Response - Closures and Cancellations

The City's top priority during this crisis continues to be the health and safety of our citizens and staff. Consistent with the advice provided by Public Health Canada and to help mitigate the onset of community spread in our city, the City of Brantford has cancelled a series of non-essential programs and services. "Non-essential services" include those that are not legislatively mandated, time sensitive, nor directly impact the health and safety of city residents.

Below is a list of City facilities, programming and services that have been closed, cancelled and/or modified during the City's response to the covid-19 pandemic. 

Please follow @CityofBrantford on Facebook and Twitter for additional updates and/or contact the City's Customer Contact Centre at 519-759-4150.

2020 Capital Projects

Based on the City’s response to the Covid-19 pandemic, the City’s 2020 Capital Projects have been prioritized into three (3) categories; Proceeding, On Hold, or Deferred to next year.

Proceeding in April 2020

  • Herbert Street from Charing Cross Street to HWY 403
  • Wellington Street
  • Bruce Street
  • West Street from Charing Cross Street to the HWY 403

 On Hold

  • Elgin Street – From CN Bridge to Rawdon Street
  • Woodlawn Avenue (From Balmoral Drive to Cambridge Drive)
  • Avondale Street and Avondale Crescent (All of Avondale Street and Avondale Crescent, Lyndhurst Street to the dead end)


Projects related to St. James Street/Albion Street and St. Paul Avenue/Elmwood Avenue/Alpha Crescent have been deferred to 2021.

Brantford Transit

Brantford Transit is currently running full service and has added extra buses to routes experiencing a heavy volume of riders. This is to reduce the number of riders per bus in order to support social distancing and prevent the spread of Covid-19. The City asks that public transit only be used for essential trips. Health Canada advises staying home is the best course of action to stop the spread of the Covid-19. If you do require transit, residents are asked to use every other seat in order to maintain safe social distancing as a preventative measure against Covid-19.

All Transit buses are cleaned and disinfected every 24 hours using a long lasting anti-microbial disinfectant cleaner. The enhanced cleaning regimen also includes additional disinfecting on frequent touch points with focus on fare collection machines, handrails, buttons, seats and straps.

Staggered seating is consistently encouraged and bus operators are reminding passengers to socially distance from each other. Distance has been created for the bus drivers by closing off the first row of seats behind the bus operator. Staggered seating areas are clearly marked by caution tape and signs. Each bus automated voice callout system has also been updated to remind passengers to wash their hands and follow Covid-19 best practices as instructed by the driver. 

Ridership on all routes is currently under assessment and any updates to services or route schedules will be communicated publicly accordingly.

Brantford Transit Terminal
In an effort to limit the number of people in the Transit Terminal located at 64 Darling St., effective immediately, the Terminal will only be open for renewal or purchase of bus passes, and will close daily at 5:00 p.m.  Transit service hours will not be impacted by the 5:00 p.m. closure of the Terminal.   
Building, Development Engineering and Planning Department Services

During the closure of City Hall, applications and correspondence relating to the activities of the Building Department, Planning Department and the Development Engineering Division of the Engineering Services Department can be submitted to the City of Brantford using the following methods:


o   Building Permits and Site Alteration Permits

For small and less complex applications relating to structures such as a pool, deck or shed, please email and for an initial review and follow up from City Staff on how to finalize the permit process. Please note that these drawings are limited to a maximum size of 11” X 17”.

o   Planning applications can be emailed directly to The maximum file size for emailed submissions cannot exceed 20 MB. Upon receipt, staff will review and confirm the required fee so that the application process can commence.

City Hall Drop Box

o   The City has a drop box that is located at the front door of City Hall. Please note, the capacity for this drop box is limited and in general, it can only accommodate packages with a maximum size of 8.5" X 11" and approximately 1 inch thick.

Canada Post

o   Mail to: The Corporation of the City of Brantford, 100 Wellington Square, N3T 2M2 PO Box 818


o   Please check with your chosen courier company to verify that they will drop off materials at City Hall. Not all companies are delivering to the destination.

While the Building Department has suspended interior inspections of occupied residences at this time, permit holders requiring inspections should continue to contact Building Department staff so that inspections can be completed using Face Time live video, recorded video, photos or through a Professional Engineer’s report. The permit holder will also be advised that the Building Inspector will confirm the specifics of what will be required for approval as each project is unique.

Cemetery Services

In an effort to keep the City’s cemetery staff and the families we serve safe, the City of Brantford Cemeteries’ Administration Office at Mount Hope Cemetery is open by appointment only to families making at need arrangements for interments. To make interment arrangements, please contact the office at 519-753-0313.

To ensure physical distancing measures can be practiced, attendance to the office to make arrangements with City staff will be limited to two (2) family members.

By Provincial order, the number of attendees permitted to gather at a funeral service is ten (10 people).  For a non-funeral service, gatherings of 5 or more people within a cemetery is prohibited. In all cases people should be following physical distancing guidelines to be at least 6 ft (2 metres) apart from others.

For non-urgent matters, please contact the Cemetery office by email at

To limit personal contact and protect our staff and the families we serve, we are also taking the following precautions, effective immediately:

  • Cemetery services are restricted to a 10 person maximum, which does not include cemetery staff.

  • Witnessing of the lowering of the casket or interment of cremated remains and the closing of the grave will only be permitted from a predetermined distance at this time. Attendees are not permitted to touch or operate any equipment or the lowering device.
  • Cemetery staff will not assist with pall-bearing. 
  • Cemetery offices will be responding to phone calls and emails.  Mount Hope Cemetery office doors will be locked, cemetery staff will be accepting appointments for at-need families only and will be only be permitting two (2) family members in the office at a time.
  • We ask those that are unwell, those that have been exposed to an individual that has been unwell or those who have travelled out of country in the last two weeks not come to the cemetery office.

We recognize the sensitivities associated with these services and sincerely appreciate the support and understanding of residents in keeping our staff and the families we serve safe at this unprecedented time.

Farmers' Market
To limit the spread of COVID-19 social gatherings of more than 50 people have now been prohibited. The Brantford Farmer’s Market falls under this new criteria therefore, consistent with this new mandate, the Farmers Market will be closed, effective immediately until further notice. Future operations and programming will be re-evaluated on a regular basis and communicated to vendors and the public as soon as possible. The health and wellbeing of staff, vendors and the public is of utmost concern to the City. We apologize for any inconvenience and appreciate our clients’ and vendor’s understanding. 
Financial Transactions

Effective Monday March 16th, payments for Water Utilities and Property Tax will not be accepted in person at City Hall. Payments can be made: Online/Telephone banking through your financial institution. These precautions are in place to limit the amount of person to person contact for the time being for the protection of the public and City staff.

Health and Human Services

Consistent with Public Health’s recommendation to limit social gatherings and interaction that is less than 2 arm lengths apart in public spaces, clients who normally access services from 220 Colborne St., are asked to instead (temporarily) call 519-759-3330 to access services.

Ontario Works and Homelessness

  • Ontario Works - Applications accepted online at or by phone at 519-759-7009 during regular business hours (Monday-Friday, 8:30 a.m. – 4:30 p.m.)
  • All benefit payments will be mailed.
  • Emergency Shelter Services - call 519-759-7009 during regular business hours (Monday – Friday, 8:30am-4:30pm) and the Salvation Army at 519-753-4193 on evenings and weekends.

Children’s Services

  • Families in receipt or wishing to apply for Child Care Fee Subsidy can visit or call 519-759-7009 for services
  • Messages can be left for your Child Care Representative at 519-759-3330 or via email at
  • Consistent with the Province of Ontario’s direction that all schools will be closed for the same time period, all EarlyON Child and Family Centres in the City of Brantford and the County of Brant will be closed and all programming cancelled from March 14 through until further notice. 


  • The preferred method of Housing Services rental payment is pre-authorized payment (PAP) and can be arranged by calling 519-759-3330. Or, cheques can be mailed to or dropped off in the drop box at 220 Colborne St.
  • Urgent maintenance services are available and will be addressed on a case-by-case basis by calling 519-759-3330.

Brantford-Brant 2020 PiT Count

The Brantford-Brant 2020 PiT Count on Thursday, March 26, 2020 has been cancelled. This includes the Community Gathering at the Brantford District & Civic Centre Auditorium. Both the PiT Count and Community Gathering will be rescheduled at a later date.

Healthy Kids 2020 Passport to Health

Effective immediately, the Healthy Kids 2020 Passport to Health program has been cancelled, including all activities listed in the passports distributed to schools within the City of Brantford and County of Brant. We thank our community partners for their co-operation and look forward to providing this program to the community again in the future.

Seniors for Seniors programming

Effective March 13, 2020, all Seniors for Seniors programming is cancelled, including workshops and activities organized by the Grand River Council on Aging scheduled from March 13 – March 31st at Branlyn Community Centre,  Brantford Mosque, Sikh Association of Brantford, Brierwood Gardens Apartments and Southwick Skyline Apartments.

Household Hazardous Waste Events
The Household Hazardous Waste Day Event scheduled for April 4th at the Mohawk Street Landfill Site has been cancelled.  Residents are asked to store and bring materials to an event later in the year.  Please check the City’s website regularly for future availability of this event.
Legal and Real Estate Services

Brantford City Hall is currently closed to members of the public; therefore, we are not currently able to personally accept service of any documents related to administrative or court proceedings. Until further notice, The Corporation of the City of Brantford will accept service of documents electronically. We ask that all documents temporarily be provided in an electronic format to, and include the title of the proceeding, the file number and the name of the intended recipient in the subject line.

Please note that the City has not accepted service of any documents until you receive a reply e-mail message from the above-noted account, confirming that service has been accepted. Should you have any questions or require clarification, please contact the City at 519-759-4150 and request to speak with staff from Legal & Real Estate Services.

Meetings of Brantford City Council

The City of Brantford’s top priority is the health and safety of our citizens, the cancellation and adjustment to these meetings is consistent with the advice provided by Public Health Canada to mitigate the spread of COVID-19.

With the enhanced health and safety measures the City is currently taking to assist in reducing the spread of COVID-19, including promoting social distancing and the cancellation of non-essential services, the City Clerk’s office is effectively cancelling all Advisory Committee and Task Force meetings until further notice. Meetings scheduled beyond April 5, 2020 will be reassessed as the situation continues to unfold.

The public is encouraged to e-mail the Clerks Department at with any questions.

All current passholder accounts for members of the Wayne Gretzky Sports Centre and/or the Beckett Adult Leisure Centre will automatically be placed on hold until the facility reopens. Monthly pre-authorized payment (PAP) passholders accounts will not have their April 15th payment processed automatically.  Thank you for your understanding.
Parking Enforcement

Until further notice, proactive parking enforcement has been suspended for the following offences:

•    On-Street Time Limit Offences such as 1, 2 and 3 Hour Parking

•    School Zones with posted No Stopping/No Standing/No Parking Signage

Please note that vehicles are still required to abide by City of Brantford parking by-laws. Officers will continue to respond to by-law infractions that are reported to 519-753-2311 Monday to Friday from 8:00 a.m. to 11:00 p.m.

Parks Services and Recreational Programming

All City owned Community Centres and facilities, including the Wayne Gretzky Sports Centre, the Beckett Adult Leisure Centre, Bell Homestead, Doug Snooks Community Centre, Lions Park Arena, the Civic Centre, Woodman Community Centre and T.B. Costain, as well as the City's 2 skateparks at Brant's Crossing and Jaycee Park are closed until further notice. An assessment of the current situation will be conducted prior to that date and any new information will be shared publicly on March 31, 2020. 

As part of the City's ongoing response to the COVID-19 pandemic and current provincial directives mandating no social gatherings of 5 people or more, on March 30th, 2020, Mayor Kevin Davis signed an Order under section 4(1) of the Emergency Management and Civil Protection Act to strictly prohibit the use of amenities such as playground equipment, picnic tables, benches, shelters, exercise equipment, pads, and courts, located in any municipal park or on property owned or operated by the City.

Parks and trails remain open while practising social distancing of at least 2 metres (6 ft) from others. Dogs are permitted in parks and trails on a leash.

All returning travellers from abroad must self-isolate for 14 days minimum upon return to Brantford. Please do not visist a City park while self-isolating. Thank you for your cooperation. 

Provincial Offences Court (POC)

The Provincial Offences Court (POC) Office continues to be operational with modifications to regular practices. Due to the Covid-19 pandemic, the Court Office is now temporarily closed to the public until further notice.  

During this time, citizens requiring POC services are asked to contact the office at 519-751-9100 or via email at Monday to Friday from 8:30 a.m. to 4:30 p.m.

Please be advised that all court proceedings have been cancelled effective Monday March 16th – Friday April 3rd.

If members of the public have a provincial offences court matter during this time, it will be adjourned to a future date and you will be sent a notice in the mail to provide you with a new date to attend court. If you are looking to make a payment you have several options. Payment can be made online at or by calling the office at 519-751-9100.  For any other inquiries, please email Additional information regarding provincial offences related matters can be found on the City of Brantford website at

Public Meetings and Seminars

All Public Information Centre’s (PICs), City hosted neighbourhood/Ward meetings and Town Halls will be cancelled until the end of May, 2020. The City’s Waterwise Gardening seminars scheduled on March 24, 26th and the 31st are cancelled.

The City of Brantford is grateful to our residents for their co-operation and understanding of the measures the City is putting in place to protect the health and safety of our citizens at this time.

Spring Tree Planting Events

The Brant Tree Coalition has cancelled the following tree planting events as a precautionary measure to reduce the risk of community spread of Coronavirus COVID-19. 

  • Brantford Community Tree Plant – April 19th
  • The Brant Tree Coalition High School Tree Planting Event – April 22nd
  • Brant Community Tree Plant – April 25th
  • Annual Rotary Spring Tree Plant – May 3rd.

 It is the intention of the Brant Tree Coalition to reschedule these events in the fall. 

Waiving of late fee penalties

The following measures have been put in place to assist property owners who are experiencing financial difficulties due to the Covid-19 pandemic:

  • Late payment fees will be not be added on April 1st or May 1st to accounts with unpaid property taxes from the February 28th due date and the upcoming April 29th due date.
  • Post-dated cheques on file for property taxes will still be deposited unless the property owner contacts the Property Tax Office to request the cheques be held for future deposit or returned.
  • 12-month Pre-authorized Payment Plans (PAP) and Due Date Payment Plans will proceed as scheduled but property owners can contact the Property Tax Office to suspend the plan for their accounts until further notice without penalty. Property owners on the 12-month PAP plan must notify the Property Tax Office by Thursday, March 26th if they wish to suspend their April 1st, 2020 withdrawal.
  • Late payment charges will not be charged on water/wastewater utility accounts in arrears for 120 days.
  • The $40 Non-sufficient funds (NSF) fee for returned cheques will not be charged for 120 days.
  • The Property Tax Office can be contacted by phone at 519-759-4150 or by email at Water account holders can contact Customer Service Utilities at 519-756-1360 or
Water Meter Replacement

Effective Monday, March 23, 2020, replacement of water meters located inside the private properties has been suspended. 

Any emergency concerns related to drinking water or wastewater blockage issues, please continue to contact the City’s Customer Contact Centre at 519-759-4150. We are here for you!

Wipes Disposal 

An important reminder to residents to NOT flush wipes down the toilet.

"Flushable" wipes can clog sewer pipes, sewer pumps and septic systems jeopardizing the health and safety of the public. Always dispose wipes in the garbage. 

The following items should NEVER be flushed down the toilet:

Personal care wipes, baby wipes, disinfectant wipes, makeup remover cloths, paper towel, cotton swabs, dental floss, diapers, grease/fat from food, hair; old medicines, or sanitary products.


Public Notices