Covid-19 Response - Closures and Cancellations

The City's top priority during this crisis continues to be the health and safety of our citizens and staff. Consistent with the advice provided by Public Health Canada to slow the rate of community spread in our city, the City of Brantford has modified delivery of our services to ensure we are meeting recommended public health protocols, measures and guidelines.

Below is a comprehensive list of City facilities, programming and services that have been closed, cancelled and/or modified during the City's response to the COVID-19 pandemic. For ongoing service updates related to  Stage 2 of the City of Brantford's Reopening Plan, please visit brantford.ca/ServiceUpdates

Please follow @CityofBrantford on Facebook and Twitter for additional updates and/or contact the City's Customer Contact Centre at 519-759-4150.

Please note that closures and service modifications remain in effect until further notice. 

2020 Capital Projects

Based on the City’s response to the Covid-19 pandemic, the City’s 2020 Capital Projects have been prioritized into three (3) categories; Proceeding, On Hold, or Deferred to next year.

Proceeding in April 2020

  • Herbert Street from Charing Cross Street to HWY 403

  • Wellington Street

  • Bruce Street

  • West Street from Charing Cross Street to the HWY 403

 On Hold

  • Elgin Street – From CN Bridge to Rawdon Street

  • Woodlawn Avenue (From Balmoral Drive to Cambridge Drive)

  • Avondale Street and Avondale Crescent (All of Avondale Street and Avondale Crescent, Lyndhurst Street to the dead end)

Deferred

Projects related to St. James Street/Albion Street and St. Paul Avenue/Elmwood Avenue/Alpha Crescent have been deferred to 2021.

Brantford Transit

Service Changes

In order to improve service levels for our customers while continuing to maintain the safety of our operators, Brantford Transit will be allowing a maximum of 15 passengers on all City buses beginning Sunday, May 24, 2020. 

Although not mandatory, passengers are encouraged to wear face coverings when boarding Brantford Transit and Brantford Lift.

The following service changes are still in effect:

  • Blocking off select seats so customers can practice physical distancing while riding the bus
  • Asking all customers to board and exit the bus using the rear doors. People with accessibility needs can continue to board and exit using the front doors
  • Providing extra services to the industrial areas
  • Offering free transit service until further notice, removing the need for people to visit the terminal to buy or renew bus passes
  • Reminding customers to only ride the bus for essential travel (e.g. work, medical appointments and grocery shopping)
  • Operating on an hourly schedule (every 60 minutes) Monday to Saturday from 8:00 a.m. to 8:00 p.m.
  • Running evening routes from 8:00 p.m. to 1:00 a.m. (routes 11,12,13,14 and 15)
  • Monday to Friday morning rush half-hour service from 6:00 a.m. to 8:00 a.m. remains unchanged
  • Sunday service remains unchanged and will continue to operate hourly from 8:00 a.m. 8:00 p.m.
  • All buses are cleaned and disinfected every 24 hours including frequent touch points like handrails, buttons, seats and straps
  • Each bus automated voice callout system has also been updated to remind passengers to wash their hands and follow COVID-19 best practices as instructed by the driver. 
  • Brantford Lift service customers are asked to avoid all non-essential travel. Mobility services will be screened as many are older adults who may be more at risk of severe illness

Please respect the use of public transit for essential trips only. Health Canada advises staying home as much as possible is the best course of action to stop the spread of the Covid-19. If you do require transit, please maintain safe social distancing to protect against Covid-19.

Brantford Transit Terminal

Effective immediately, the Brantford Transit Terminal at 64 Darling Street is closed to the public until further notice.    

Building, Development Engineering and Planning Department Services

During the closure of City Hall, applications and correspondence relating to the activities of the Building Department, Planning Department and the Development Engineering Division of the Engineering Services Department can be submitted to the City of Brantford using the following methods:

Email

  • Building Permits and Site Alteration Permits
    For small and less complex applications relating to structures such as a pool, deck or shed, please email building@brantford.ca and sitealt@brantford.ca for an initial review and follow up from City Staff on how to finalize the permit process. Please note that these drawings are limited to a maximum size of 11” X 17”.
  • Planning applications can be emailed directly to jmuto@brantford.ca. The maximum file size for emailed submissions cannot exceed 20 MB. Upon receipt, staff will review and confirm the required fee so that the application process can commence.

City Hall Drop Box

  • The City has a drop box that is located at the front door of City Hall. Please note, the capacity for this drop box is limited and in general, it can only accommodate packages with a maximum size of 8.5" X 11" and approximately 1 inch thick.

Canada Post

  • Mail to: The Corporation of the City of Brantford, 100 Wellington Square, N3T 2M2 PO Box 818

Courier

  • Please check with your chosen courier company to verify that they will drop off materials at City Hall. Not all companies are delivering to the destination.

While the Building Department has suspended interior inspections of occupied residences at this time, permit holders requiring inspections should continue to contact Building Department staff so that inspections can be completed using Face Time live video, recorded video, photos or through a Professional Engineer’s report. The permit holder will also be advised that the Building Inspector will confirm the specifics of what will be required for approval as each project is unique.

Canada Day Event Cancelled

Consistent with advice provided by Public Health and to help mitigate instances of community spread of COVID-19 in Brantford, the City has made the very difficult decision to cancel Brantford’s 2020 Canada Day Celebration. While the City understands this is a disappointing development, the health and well-being of residents, community partners and City staff remain a top priority in the decision-making process.

Cemetery Services

In an effort to keep the City’s cemetery staff and the families we serve safe, the City of Brantford Cemeteries’ Administration Office at Mount Hope Cemetery is open by appointment only to families making at need arrangements for interments. To make interment arrangements, please contact the office at 519-753-0313.

To ensure physical distancing measures can be practiced, attendance to the office to make arrangements with City staff will be limited to two (2) family members.


Recent changes to attendance at funerals 

On June 13, 2020, the Bereavement Authority of Ontario issued a revised directive expanding permissible attendance at funerals and visitations. COVID-19 maximum attendance restrictions now allow for 50 attendees for outdoor funeral services, while the following conditions are being met:

  • Persons conducting the funeral must ensure that no more than 50 people are in attendance.
  • All persons attending the gathering must remain at least two metres apart from each other and from persons conducting the funeral unless they are members of the same household/10 person limit social circle.
  • The persons conducting the funeral must ensure that it is conducted in compliance with the advice, recommendations and instructions of public health officials, including any advice, recommendations or instructions with respect to physical distancing, cleaning or disinfecting.

For non-urgent matters, please contact the Cemetery office by email at cemeteries@brantford.ca.

To limit personal contact and protect our staff and the families we serve, we are also taking the following precautions until further notice:

  • Cemetery services are restricted to a 10 person maximum, which does not include cemetery staff.

  • Witnessing of the lowering of the casket or interment of cremated remains and the closing of the grave will only be permitted from a predetermined distance at this time. Attendees are not permitted to touch or operate any equipment or the lowering device.

  • Cemetery staff will not assist with pall-bearing. 

  • Cemetery offices will be responding to phone calls and emails.  Mount Hope Cemetery office doors will be locked, cemetery staff will be accepting appointments for at-need families only and will be only be permitting two (2) family members in the office at a time.

  • We ask those that are unwell, those that have been exposed to an individual that has been unwell or those who have travelled out of country in the last two weeks not come to the cemetery office.

We recognize the sensitivities associated with these services and sincerely appreciate the support and understanding of residents in keeping our staff and the families we serve safe at this unprecedented time.

Great Global Cleanup Events Postponed

Consistent with the provincial government’s mandate to prohibit gatherings of 5 or more people, and to continue to help reduce the spread of coronavirus COVID-19, all Great Global Cleanup events organized through the City of Brantford as part of the celebration of the 50th Anniversary of Earth Day have been postponed until further notice.

Although cleanups are important to the health and vitality of the community, the City is focused on reducing the spread of COVID-19, which takes priority over all planned public events at this time. The health and safety of participants, volunteers, and staff - as well as the entire community, remains a top priority.  

Despite these cancellations, residents are encouraged to do what they can to clean up our city through individual efforts such as:

  • Using a trash picker or gloves, remove debris in your neighbourhood when you are taking a break outdoors while social distancing from other people by at least 2 metres (6 feet)
  • Create a compost pile
  • Purchase products with little to no packaging
  • Recycle and dispose of waste properly. Need help sorting? Use Brantford's Recycle Coach app to see what goes where and when in your neighbourhood.

When cleaning up litter found locally in your neighbourhoods, it is mandatory that you practice social distancing while doing so. Please ensure you keep a safe distance of at least 2 metres or 6 feet from those around you and stay home if you are self-isolating from travel abroad or are feeling unwell.

Participating residents are reminded of the following important preparation and set out requirements for any collected garbage and recyclable materials:

  • Place all garbage and recyclable at curbside by 7:00 am on your scheduled day of collection.

Garbage Requirements

  • Place all facial tissue, paper towel and disinfecting wipes in the garbage
  • All loose garbage should be bagged or placed in an appropriate container
  • Residents can set out up to five containers or bags of garbage each week
  • Each container/bag must weigh less than 25 kg (55 lbs)
  • If you are disposing of a mattress/box spring please schedule a bulk item pick-up
  • Mattresses/box springs must be wrapped in plastic for collection

Recycling Requirements

  • Please do not bag your recyclables. Leave items loose and empty in the Blue Boxes.
  • Please sort materials into two Blue Boxes:
    - Box 1 – Paper, boxboard and cardboard
    - Box 2 – Food and Beverage containers & cartons - Flatten and tie large cardboard boxes into bundles no larger than 75 cm x 75 cm x 20 cm (30" x 30" x 8") and place securely beside or between Blue Boxes

A sincere thank you to volunteers, committee members and sponsors for their support of this community event. A communication regarding rescheduling of this event will be publicized as soon as it is confirmed.

Farmers' Market

The Brantford Farmers’ Market will reopen on Fridays beginning July 3, from 9:00 a.m. to 2:00 p.m. in addition to Saturday’s hours of 7:00 a.m. to 2:00 p.m. Recent operational changes and strict preventative measures will remain in place. Customers will be asked a series of COVID-19 screening questions before entry and be reminded to practice physical distancing during their visit. Wayfinding and distancing markings have been installed to provide guidance. To ensure physical distancing can be maintained, a limited number of shoppers (one person per household) will be permitted into the Market building at a time.

Financial Transactions

Effective until further notice, payments for Water Utilities and Property Tax will not be accepted in person at City Hall. Payments can be made: Online/Telephone banking through your financial institution. These precautions are in place to limit the amount of person to person contact for the time being for the protection of the public and City staff.

Health and Human Services

Consistent with Public Health’s recommendation to limit social gatherings and interaction that is less than 2 arm lengths apart in public spaces, clients who normally access services from 220 Colborne St., are asked to instead (temporarily) call 519-759-3330 to access services.

Ontario Works and Homelessness

  • Ontario Works - Applications accepted online at bit.ly/brantfordOW or by phone at 519-759-7009 during regular business hours (Monday-Friday, 8:30 a.m. – 4:30 p.m.)
  • All benefit payments will be mailed.
  • Emergency Shelter Services - call 519-759-7009 during regular business hours (Monday – Friday, 8:30am-4:30pm) and the Salvation Army at 519-753-4193 on evenings and weekends.

Children’s Services

  • Families in receipt or wishing to apply for Child Care Fee Subsidy can visit brantford.ca/ChildrensServices or call 519-759-7009 for services
  • Messages can be left for your Child Care Representative at 519-759-3330 or via email at childcareservices@brantford.ca.

Child Care

While the province announced child care centres and home care providers will be able to reopen as early as June 12, 2020, there is a great deal of preparation work that local operators need to complete before they can begin to reopen safely in accordance with the operational requirements and guidelines for reopening issued by the Province.

The health and safety of children, families and childcare centre staff must remain paramount in the decisions of local operators to reopen. Together with the Brant County Health Unit, the City of Brantford is committed to working with our licensed child care operators and local school boards to help ensure they are meeting criteria to reopen safely.

The City appreciates the public’s patience while child care centres do the work required to update their priority/waitlist policies to account for limited capacity when reopening and to meet the new protocols that must be in place before they are approved to reopen safely. Child Care Centres will communicate with clients directly regarding their policies, expectations and new protocols and how they may impact individual child care spaces as soon as these plans are finalized.

With the announcement that emergency child care funding for frontline workers will end June 26th, the City will also do everything possible to assist frontline worker families through this transition.

For general questions regarding child care services and fee subsidies, please contact Children’s Services department staff at the City at 519-759-4150.

 Housing

  • The preferred method of Housing Services rental payment is pre-authorized payment (PAP) and can be arranged by calling 519-759-3330. Or, cheques can be mailed to or dropped off in the drop box at 220 Colborne St.
  • Urgent maintenance services are available and will be addressed on a case-by-case basis by calling 519-759-3330.

Brantford-Brant 2020 PiT Count

The Brantford-Brant 2020 PiT Count on Thursday, March 26, 2020 has been cancelled. This includes the Community Gathering at the Brantford District & Civic Centre Auditorium. Both the PiT Count and Community Gathering will be rescheduled at a later date.

Healthy Kids 2020 Passport to Health

Effective immediately, the Healthy Kids 2020 Passport to Health program has been cancelled, including all activities listed in the passports distributed to schools within the City of Brantford and County of Brant. We thank our community partners for their co-operation and look forward to providing this program to the community again in the future.

Seniors for Seniors programming

Effective March 13, 2020, all Seniors for Seniors programming is cancelled until further notice, including workshops and activities organized by the Grand River Council on Aging scheduled from March 13 – March 31st at Branlyn Community Centre,  Brantford Mosque, Sikh Association of Brantford, Brierwood Gardens Apartments and Southwick Skyline Apartments.

Household Hazardous Waste Events

Household Hazardous Waste Events have now resumed at the Mohawk Street Landfill Site. Please check brantford.ca/hhw for event dates. Please note, wait times may be longer than normal due to changes in operations to ensure proper physical distancing requirements.

Legal and Real Estate Services

Brantford City Hall is currently closed to members of the public; therefore, we are not currently able to personally accept service of any documents related to administrative or court proceedings. Until further notice, The Corporation of the City of Brantford will accept service of documents electronically. We ask that all documents temporarily be provided in an electronic format to Litigation@brantford.ca, and include the title of the proceeding, the file number and the name of the intended recipient in the subject line.

Please note that the City has not accepted service of any documents until you receive a reply e-mail message from the above-noted account, confirming that service has been accepted. Should you have any questions or require clarification, please contact the City at 519-759-4150 and request to speak with staff from Legal & Real Estate Services.

Meetings of Brantford City Council

As part of the City's response to the pandemic by reducing public gatherings, all Standing Committee, Committee of the Whole, Advisory Committee and Task Force meetings have been cancelled until May 31, 2020. Agendas will continue to be posted as they are available with proper notice being provided to the public. Due to the complexities of electronic meetings and the inclusion of the public on items requiring Statutory Public Hearings to be held, all Statutory Public Hearings are postponed until further notice in order to ensure the interest of the public is protected and the rights of citizens are maintained.


Please visit the Council Calendar page to stay up to date on when virtual meetings of Council will take place and how they can be viewed online via the following platforms once the meeting has started:

City of Brantford YouTube Channel
Rogers TV Brantford YouTube Channel

Memberships
All current passholder accounts for members of the Wayne Gretzky Sports Centre and/or the Beckett Adult Leisure Centre will automatically be placed on hold until the facility reopens. Monthly pre-authorized payment (PAP) passholders accounts will not have their April 15th payment processed automatically.  Thank you for your understanding.
Mohawk Street Landfill Site

The Mohawk Street Landfill Site is limiting the number of vehicles accessing the site that may result in longer than normal processing times. Site users are also advised of the following additional service changes and cancellations:

  • Replacement blue boxes will only be available for pick up from Monday to Friday between 8:00 a.m. and 5:00 p.m. and will not be distributed on Saturdays
  • Purchase of backyard composters and rain barrels will be available beginning June 15, 2020.
Municipal Property Assessment Corporation (MPAC) Update

The Ontario government has announced that the 2020 Assessment Update has been postponed, specifically, that property assessments for the 2021 property tax year will continue to be based on the fully phased-in January 1, 2016 current values. This means your property assessment for the 2021 property tax year will be the same as the 2020 tax year, unless there have been changes to your property.

Request for Reconsideration (RfR) Deadline Extension

The RfR deadline is usually March 31 of the applicable taxation year.  However, given the emergency declared by the Province of Ontario, pursuant to the Emergency Management and Civil Protection Act and regulations made thereunder, the RfR deadline for the 2020 taxation year will be 16 days after the emergency is lifted.

Learn more: www.mpac.ca/AssessmentUpdate

Parking Enforcement

Until further notice, proactive parking enforcement has been suspended for the following offences:

•    On-Street Time Limit Offences such as 1, 2 and 3 Hour Parking

•    School Zones with posted No Stopping/No Standing/No Parking Signage

Please note that vehicles are still required to abide by City of Brantford parking by-laws. Officers will continue to respond to by-law infractions that are reported to 519-753-2311 Monday to Friday from 8:00 a.m. to 11:00 p.m.

The City is moving towards the gradual resumption of regular parking operations and enforcement beginning August 1, 2020. Free parking at Municipal Lot No. 3 (Darling Street) and Municipal Lot No. 4 (Dalhousie Street) will end on July 31, 2020, and payment will be required beginning August 1, 2020. Residents are encouraged to utilize the Market Centre Parkade at 59 Icomm Drive where parking will remain free until August 31 2020. Payment at the Parkade will be required beginning September 1, 2020. Parking regulations will also be fully enforced across the city, including downtown beginning on August 1,2020 to ensure the safe and orderly movement of vehicles in the city.

Parks Services and Recreational Programming Updates 

On June 8, 2020 the Province announced that the City of Brantford and the County of Brant, along with 23 other jurisdictions, are permitted to advance to Stage 2 of the Province’s re-opening plan effective June 12, 2020. Consistent with the Province’s reopening framework, following is an update of parks and recreational service operations in Brantford.

Pool Reopenings

New protocols will be in place for visiting City pools including the requirement of reservations for swim times, reduced pool capacity and enhanced cleaning and disinfecting protocols. Reservations are required in advance of the use of each pool and regular swim admission fees will apply. Please note that all swim visits will be offered in 45-minute increments at the following locations and times:

Woodman Park Pool – Reopening effective Friday, July 10, 2020

  • Woodman Pool will be open Wednesday to Sunday 
  • Open swims will be offered from 1:15 p.m. to 4:00 p.m. 
  • Family swims will be offered from 4:15 p.m. to 6:00 p.m. 

Woodman Pool reservations can be made for open swims, family swims and private lessons beginning TODAY, Wednesday, July 8th. Please visit brantford.ca/RecConnect or call 519-752-3343 to reserve a time. A maximum of 10 people will be allowed per session including parents and guardians.

Wayne Gretzky Sports Centre Pool – Reopening effective Monday, July 13, 2020

  • Wayne Gretzky Sports Centre pool will be open Monday to Friday from 7:00 a.m. to 2:00 p.m. for length (lap) swims only

Wayne Gretzky Sports Centre pool reservations can be made for length swimming or water walking beginning Thursday, July 9 at 9:00 a.m. Please visit brantford.ca/RecConnect, email wgsc@brantford.ca or call 519-756-9900 to reserve a time slot. To ensure physical distancing measures can be accommodated, a maximum of 16 people will be permitted per session including parents and guardians.

Visitors to both Woodman and Gretzky should be aware of the following:

  • Time slot availability will open up weekly each Wednesday at 8:00 a.m. for the following week (Monday to Sunday) beginning Monday, July 13
  • Please stay home if you are feeling unwell or are experiencing any symptoms related to COVID–19
  • Please shower before coming to the pool and arrive only 5 to 10 minutes before your designated time in your swim attire and wear a face covering
  • Use the directional signage and follow staff instructions to ensure the proper flow of traffic during your visit
  • Water fountains will be available for water bottle refills only
  • Designated washrooms will be made available and customers will be asked to change and shower at home after their swim where possible

Opening pending implementation of additional preventative measures before operations can resume safely 

  • Wayne Gretzky Sports Centre Arenas Rink 3 and 4

The City recognizes the popularity of these services and amenities and is working very closely with the Brant County Health Unit to ensure they are safe for public use as soon as possible. Further information regarding this facility will be announced shortly.

Previously announced reopenings/available City services:

  • Parks and trails for walking and cycling while physical distancing
  • Parking lots at parks and trails
  • Benches 
  • Northridge and Arrowdale golf courses
  • Disc golf at Mohawk Park
  • Tennis and pickleball at Steve Brown Sports Park (four people per court maximum)
  • Running track at Steve Brown Sports Park
  • Mulch bins
  • Dogford Park Dog Park (12-person maximum, 30-minute time limit)
  • Dufferin Park Tennis courts from 8:00 a.m. to 8:00 p.m. (four people /court; 25-person maximum)
  • Bike Park at Rotary Centennial Waterworks Park from 8:00 a.m. to 8:00 p.m. (15-person maximum, 30-minute time limit) 
  • Jaycee Park half-pipe 
  • Skate Park at Brant’s Crossing 
  • Multi-use pads
  • Picnic Tables and Shelters 
  • Brantford Splash Pads at Bridlepath Park and Mohawk Park (Harmony Square location has been reopened but is currently being repaired) 

The following sports fields remain open for bookings for recreational/training use:

  • Jaycee Sports Park (softball)
  • Steve Brown Sports Park (softball)
  • Mayfair Park (baseball)
  • Cockshutt Park (hardball, excludes stadium use)
  • Kiwanis Field (football, running track)
  • Bisons Alumni North Park Sports Complex (football, running track)
  • Daubigny Creek Park, George Campbell, Steve Brown Red/Blue and John Wright Soccer Complex (soccer)
  • Rotary Centennial Waterworks Park (cricket pitch)

All other sports fields remain closed, with limited washrooms facilities at the fields that are open. 

Please phone Parks Services at 519-759-4150 to confirm bookings. Park hours of operation are 8:30 a.m. to 8:00 p.m. daily. Official full-length games not permitted at this time. There is a 10-person maximum on the field at all times. Physical distancing (6 ft) from others outside of your 10 person social circle must be practiced at all times.

Remaining closed/unavailable until further notice 

  • Park play equipment
  • Outdoor exercise equipment
  • Select washroom buildings
  • Lawn bowling 
  • Bocce
  • Earl Haig Family Fun Park

City of Brantford Summer Camp and Programming

Consistent with advice from Public Health and provincial direction limiting social gatherings in order to reduce the risk of COVID-19 community spread, the City of Brantford has made the very difficult, however, necessary decision to cancel all Harmony Square and neighbourhood parks summer programming. All summer day camps at the following facilities have also been cancelled:

  • Bell Homestead
  • Branlyn Community Centre
  • Doug Snooks Eagle Place Community Centre
  • Earl Haig Family Fun Park
  • Major Ballachey Hub 
  • Northridge Municipal Golf Course and Learning Centre
  • Ryerson Heights School
  • T.B.Costain/SC Johnson Community Centre
  • Wayne Gretzky Sports Centre
  • Woodman Park Community Centre

This decision was deliberated and considered very carefully as part of the City’s ongoing response to the coronavirus COVID-19 pandemic, and guided by our top priority to protect the health and safety of our citizens and staff.

Provincial Offences Court (POC)

The Provincial Offences Act (POA) Court Office will reopen with new safety measures in place beginning Monday, July 13 from 9:00 a.m. to 4:00 p.m. to provide services including fine payments (cash accepted) and other court administrative functions. All court proceedings have been postponed/adjourned until at least September 14, 2020.

In person visitors to the POA will be asked to practice physical distancing, and to delay their visit if they are experiencing any COVID-19 related symptoms or have or may have been exposed to anyone who has tested positive for COVID-19. Wayfinding, distancing markings and other safety measures have been implemented to protect the health and safety of the public and POA staff.

Payments can also be made online at www.payfines.caor by phone at 519-751-9100 using VISA or MasterCard and questions regarding POA services can be directed to 519-751-9100 or brantfordpoa@brantford.ca Monday to Friday from 8:30 a.m. to 4:30 p.m.

Public Meetings and Seminars

All Public Information Centre’s (PICs), City hosted neighbourhood/Ward meetings and Town Halls will be cancelled until further notice. 

The City of Brantford is grateful to our residents for their co-operation and understanding of the measures the City is putting in place to protect the health and safety of our citizens at this time.

Rain Barrel and Backyard Composter Sales

Due to recent high demand, the Mohawk Street Landfill Site has sold out of rain barrels. There are delays in delivery from the manufacturer as a result of the COVID-19 pandemic however, more rain barrels are scheduled to be delivered by the end of July. Residents will be informed as soon as rain barrels are available for purchase. We apologize for any inconvenience. If you have any questions, please contact the City’s Customer Contact Centre at 519-759-4150.

Backyard Composters are available for purchase again at the Mohawk Street Landfill Site from 8:00 a.m. to 5:00 p.m. Monday to Saturday. Wait times may be longer than normal due to preventative new measures in place to ensure proper physical distancing.

Tree Planting Events

The Brant Tree Coalition has cancelled the following tree planting events as a precautionary measure to reduce the risk of community spread of Coronavirus COVID-19. 

  • Brantford Community Tree Plant – April 19th
  • The Brant Tree Coalition High School Tree Planting Event – April 22nd
  • Brant Community Tree Plant – April 25th
  • Annual Rotary Spring Tree Plant – May 3rd.

It is the intention of the Brant Tree Coalition to reschedule these events in the fall. 

Waiving of late fee penalties

City Council has extended financial relief measures until September 30, 2020.  The following measures have been put in place to assist property owners who are experiencing financial difficulties due to the Covid-19 pandemic: 

  • Penalty & Interest on 2020 unpaid taxes only will not be charged up to and including September 30, 2020.  Tax arrears related to 2019 and prior years will still be charged 1.25% interest monthly. 

  • Post-dated cheques on file for property taxes will still be deposited unless the property owner contacts the Property Tax Office to request the cheques be held for future deposit or returned. 

  • The final 2020 property tax due dates are June 26 and September 9 and we encourage property owners who are able to pay their taxes to do so by these dates. 

  • 12-month Pre-authorized Payment Plans (PAP) and Due Date Payment Plans will proceed as scheduled but property owners can contact the Property Tax Office to suspend the plan for their accounts until further notice without penalty. Property owners choosing to suspend their PAP plans must notify the Property Tax Office in writing at least 7 days prior to the scheduled withdrawal of funds from their account. 

  • Late payment charges will not be charged on water/wastewater utility accounts in arrears up to and including September 30, 2020. 

  • The $40 Non-sufficient funds (NSF) fee for returned cheques will not be charged up to and including September 30, 2020. 

  • The Property Tax Office can be contacted by phone at 519-759-4150 or by email at  tax.info@brantford.ca. Water account holders can contact Customer Service Utilities at 519-756-1360 or  customerservices@brantford.ca. 

Water Meter Replacement

Effective Monday, March 23, 2020, replacement of water meters located inside the private properties has been suspended until further notice. 

Any emergency concerns related to drinking water or wastewater blockage issues, please continue to contact the City’s Customer Contact Centre at 519-759-4150. We are here for you!

Wipes Disposal 

An important reminder to residents to NOT flush wipes down the toilet.

"Flushable" wipes can clog sewer pipes, sewer pumps and septic systems jeopardizing the health and safety of the public. Always dispose wipes in the garbage. 

The following items should NEVER be flushed down the toilet:

Personal care wipes, baby wipes, disinfectant wipes, makeup remover cloths, paper towel, cotton swabs, dental floss, diapers, grease/fat from food, hair; old medicines, or sanitary products.

Wood Chip Bins

Residents are reminded that the use of City wood chip bins is prohibited while park amenities are closed.