Reporting Covid-19 Violations

To enforce current provincial and local orders implemented to protect public health, on April 1, 2020, the City announced a new reporting process by which members of the public can report Covid-19 violations to the City for investigation. Please note the following commonly asked questions regarding processes to report complaints or violations related to COVID-19 protective measures and regulations currently in place.

Covid-19 Related Complaint Form

How are the Emergency Orders in place to help slow the spread of COVID-19 enforced?

Contraventions of the Emergency Management and Civil Protections Act (EMPCA) and/or City of Brantford By-law violations will result in the attendance of a City By-law Officer or Brant County Health Unit Inspection Officer, supported by a member of Brantford Police Service or Ontario Provincial Police (if warranted).

Should the City of Brantford institute any additional by-laws, they will be enforced by the City of Brantford’s By-law Enforcement Officers and supported by Police, if warranted.

The severity of each infraction in relation to the potential risk to public health and the spread of COVID-19 will be considered when taking enforcement action. Consistent with existing enforcement approaches, a graduated approach to compliance will be implemented. This could include providing educational messaging or warnings to members of the public around the emergency orders and, if compliance is not obtained, the issuance of a ticket under the Provincial Offences Act or a summons under Part 3 of the Act.

What IS NOT permissible at this time?

❌Public gatherings of 10 or more indoors.
❌Public gatherings of 25 or more outdoors.
❌Not wearing a face covering in a public place. Please refer to the City's Face Covering By-law for details. 
❌Being in close proximity (under 6 ft) to someone outside of your social circle without a face covering. 

What IS permissible on City-owned property?

✅Public gatherings of 10 or less indoors.
✅Public gatherings of 25 or less outdoors.
✅Cycling or walk-though use on City-owned trails while practicing social distancing of 6 ft or 2 metres from others.
✅Use of City-owned parks, splash pads and playgrounds, with COVID-19 protocols in place. Physical distancing of 6 ft or 2 metres from others is still required in all public places. Use of park benches while physical distancing is permitted. Note - park amenities are not sanitized.

Complaints related to self-isolation or quarantine

On March 25, 2020 the Government of Canada invoked the Quarantine Act. This requires all travellers returning to Canada – with the exception of what the federal government is calling “essential workers” – enter a mandatory 14-day period of isolation, regardless of whether any symptoms of COVID-19 are present.


For concerns related to returning travellers who are not self-isolating and who arrived on or after March 25, please contact Brant County Health Unit at 519-753-4937 and press '1'. 

Complaints related to large gatherings on public property

To report a violation of COVID-19 provincial or municipal orders in Brantford, please use our online form or call the City’s Customer Contact Centre at 519-759-4150.

Complaints related to non-compliance with physical distancing guidelines on private property (e.g. grocery stores)

Physical distancing of being two metres (six feet) apart from another person is required to control the spread of COVID-19. People should avoid crowds and practice physical distance everywhere, including in open establishments, such as malls or grocery stores.

For complaints related to people not following the physical distance guideline on private property, please contact Brant County Health Unit at 519-753-4937 and press '1'.

For more information on how to practice physical distancing, please visit the BCHU website at: https://www.bchu.org/coronavirus.

Complaints regarding price gouging
The Province has both an online and telephone option for the public to report incidents of price gouging. Online reports can be made at: https://www.ontario.ca/form/report-price-gouging-related-covid-19 or, consumers can call Consumer Protection Ontario at 1-800-889-9768 between 8:30 am and 5:00 pm Monday to Friday.
Businesses who have additional questions
Companies and workplaces that have questions about the temporary closure of all non-essential workplaces related order can call Ontario’s Stop the Spread Business Information Line at 1-888-444-3659.
Employee Concerns
If you have COVID-19 concerns or questions about your workplace or construction site, please call the Ministry of Labour’s Health and Safety Contact Centre at 1-877-202-0008.
What should I do if someone comes to my house, calls me or sends a text asking for COVID-19 relief donations or is selling COVID-19 related products and services?
Brantford Police Services reminds the public to be extra vigilant when it comes to those trying to sell or provide products or services associated with COVID-19. Reliable, accurate and up-to-date information is provided through local public health officials. Anyone who believes they have been approached or contacted by someone who is misrepresenting themselves in an effort to sell goods or services should report this to Brantford Police online at www.brantfordpolice.ca