Insurance and Risk Management

Staff who implement the City’s Corporate Insurance and Risk Management Program investigate and respond to all claims the City receives and work closely with the City’s contracted insurance adjustors to ensure that all claims are promptly addressed and assigned to an appropriate investigator.

If you believe you have sustained a loss and you believe the City may be responsible you must follow the process outlined below to notify the City of your claim.

You must submit your claim in writing to the City of Brantford. You may submit your claim online by completing the City’s online Incident Reporting Form, by email at claims@brantford.ca, regular mail, or in person.

Submit an incident reporting form

Your submission must include the following information as a minimum:

• Your name;
• Your address;
• Phone number where we can reach you;
• Email, if available;
• Detailed description of the incident and the type of loss (personal injury, vehicle damage, property damage, etc.) including the date, time and location of the incident.
• Witness information if applicable and available.
• Detailed description of the alleged damages or loss, including copies of invoices, estimates, photos or any other supporting documents

Your incident report will be received by the Claims Analyst for the City of Brantford. A claim number will be assigned to your incident report and an investigation will be started. You will receive notice in writing to let you know your incident report has been received. A decision will be made when all of the information has been received and reviewed and you will be advised as quickly as possible. The City’s incident reporting and claims investigation and adjudication process may take time, so you should consult your own legal counsel or insurer if an immediate response to your claim is required.

By notifying you that your incident report has been received and a claim number has been assigned does not mean that the City of Brantford is accepting liability for your loss, nor does it waive any legal rights that the City of Brantford may have regarding your loss.

The Corporation of the City of Brantford now accepts service of documents electronically. We ask that all documents be provided in an electronic format to Litigation@brantford.ca, and include the title of the proceeding, the file number and the name of the intended recipient in the subject line.

Please note that the City has not accepted service of any documents until you receive a reply e-mail message from the above-noted account, confirming that service has been accepted. Should you have any questions or require clarification, please contact the City at 519-759-4150 and request to speak with staff from Legal & Real Estate Services.