Customer Service

The Customer Service Counter at Brantford City Hall (58 Dalhousie St.) provides a central and convenient location to access in-person City services.

Popular City Services available Online

Many City Services can be addressed online using our virtual city map to help you find exactly what you're looking for.  

Assessment Rolls

The City of Brantford's Assessment Rolls list all properties in Brantford.

They include each property's:

  • owner and/or tenant names;
  • mailing address;
  • assessed value; and the
  • school support for taxation purposes.

The Assessment Rolls are available for you to view by booking an appointment online.

Use our Property Assessment Search Tool to search properties within the City of Brantford

Business Licencing and Permits
Business Licencing

If you require a Businesses Licences, learn how to apply online at the Business Licencing page.


You may need a permit to do certain things around your home or business. Prior to starting a new construction project either inside or outside, you must first determine whether you require a building permit

Learn how to apply for a building permit online at the building permits page.

The City of Brantford requires that a permit for new entrances and driveway alterations be obtained prior to any construction.

Commissioning Appointments 
Please use our Commissioning Services online form to upload your document and book an appointment.
Garbage, Recycling, Yard Waste, Bulk Pick Up
Garbage and Recycling

For general information, visit the garbage and recycling page. To learn about acceptable items for recycling, visit our recycling page.

To report a Garbage, Recycling or Yard Waste Collection issue, use our online form to Submit a Service Request.

Bulk Pick Up

Schedule a Bulk Item Pick up online using our Bulk Pick Up form.

Marriage Licence Applications 

In person appointments for marriage licence applications and issuances are temporarily suspended. Please call the City's Customer Contact Centre at 519-759-4150 for more information.

Parking Tickets
You can pay your parking ticket by mail or online. Learn more at our Pay your Parking Ticket page.
Property Tax and Utility Bills

You can use the drop off box, located outside of the front doors at City Hall, 100 Wellington Square, to drop off cheques for property tax and water utilities payments.

Property Tax

The waiving of interest on 2020 taxes and NSF fees ends September 30, 2020. For more information and billing dates, visit the property tax page.

Utilities and Water

The City of Brantford's Customer Services-Utilities department handles water, wastewater and Brantford Hydro equipment rentals.

You can pay your bills online. Obtain account information, complete forms and sign-up for pre-authorized payment plans at the My Utility Brantford page.

Access landlord and tenant forms online. 
Report an Issue or Request a City Service
Please use our online form to report and issue or request a non-urgent City service.