Insurance and Risk Management

Staff who implement the City’s Corporate Insurance and Risk Management Program investigate and respond to all claims the City receives and work closely with the City’s contracted insurance adjustor to ensure that all claims that fall within the Municipality’s deductible limits are promptly addressed.

To make a claim against the City of Brantford, complete the online Notice of Claim Form. Electronic forms or an email or letter can also be submitted via email to claims@brantford.ca, or alternatively, mailed or delivered to City Hall Clerks Department in person.

Your letter or email should describe what was damaged, how it happened, the time and date it occurred and where the incident took place or the circumstances that led to you making a claim against the City. Additionally, please identify any contractors, equipment and/or operators if applicable. Remember to include your name, address, and telephone number.

Once your claim has been received, an investigation will be started that may include visiting the incident site as well as obtaining relevant documentation and speaking to employees and/or contractors who may have knowledge of the situation. Once the investigation is complete, you will be notified of the results in writing. The City of Brantford provides compensation only when it is legally liable for the damage sustained.