Tutela Heights Water System Assumption

This watermain assumption will provide several benefits to the City and residents of Tutela Heights:

• Increased Fire Protection: According to hydraulic analysis, connection to the City water supply will provide residents with approximately a 50% increase in Fire Flow on average.
• Integration with the City’s Water Meter Upgrade Project: Residents will benefit from leak detection and consumption monitoring features of the City’s Advanced Metering Infrastructure.
• Reduced Costs: In 2023, the average water bill in the City was approximately $48 (cost per 17 cubic meters) and the average water bill in the County was approximately $80 (cost per 17 cubic meters). Water billing will switch over to the City in the billing cycle following the connection of each residence to the City’s system.
• Increased Capacity for Growth: The City’s water system has adequate capacity to meet the needs of residents and facilitate growth in Tutela Heights.

Licensed City of Brantford Water Operators will require access to a tap at your residence. This is required to facilitate flushing of County water out of the service lines before reconnection. City Operators will also inspect the plumbing in your home for cross-connections with a private water well system and take a final meter reading to ensure accurate billing.

To ensure a smooth transfer to City water and avoid prolonged shut-off, please complete the following before receiving your 48-hour work notice:

• Identify if you have a private water well system;
• Identify any plumbing cross-connections with your private water well system and municipal water service line;
• If cross-connections exist, hire a plumber to disconnect the lines;
• Ensure there is an accessible tap for City Operators to utilize;
• Ensure the area around the tap is clear, your meter is accessible; and
• Ensure an adult (18 years or older) is home during the appointment to provide access.

Flushing your water service line and inspection will take approximately 30 to 90 minutes to complete, depending on the requirements of the particular residence or business. Your water will be shut off while work is being completed in your area. Private water well disconnections must be made in order to return your home to service.

Every effort will be made to minimize the impact on your home or business.

Water service will be disconnected temporarily while operators complete their work. In order to return your home to service, City Operators will require access to a tap at your residence to clear the service lines of County water. City Operators will also require access inside your home to inspect for cross-connections with private water well systems. Once City Operators have checked for cross-connections and taken a meter reading, they will turn your water back on and flush the service lines.

If you are not home while work is being completed in your area, please contact 519-756-1360 to schedule a time for an Operator to return to complete the work.

A map of the full project area is available for review

Project Area Map

Initial Phase (1A and 1B)

• Phase 1A: 251 to 265 Mount Pleasant Road to have water shut off to facilitate flushing
• Phase 1B: 304-320 Conklin Road to have water shut off to facilitate flushing

Following flushing and sampling, water service will be restored, and a three to four week monitoring period will begin.

Phase 2

• 265 Mount Pleasant Road to 4 Tutela Heights Road to have water shut off to facilitate flushing.

Phase 3

• All homes on Belholme Avenue, Rosehill Avenue, Rue Chateaux Terrace and 8 to 94 Tutela Heights to have water shut off to facilitate flushing.

Phase 4

• All homes on Davern Road and 95 to 129 Tutela Heights Road to have water shut off to facilitate flushing. Operators will install an automatic flushing device at the end of Tutela Heights Road following the disconnection of the County’s system.

Phase 5

• All homes on Pleasant Crescent and 324 to 355 Mount Pleasant Road to have water shut off to facilitate flushing.

Phase 6

• All homes on Westlake Boulevard, Harper Boulevard, Moore Boulevard, Ruijs Boulevard and 359 to 402 Mount Pleasant Road to have water shut off to facilitate flushing.

Phase 7

• All homes on Tedley Boulevard and 403 to 434 Mount Pleasant to have water shut off to facilitate flushing.

Phase 8

• 436 to 512 Mount Pleasant Road to have water shut off to facilitate flushing. Operators will install an automatic flushing device at the end of Mount Pleasant Road following the disconnection of the County’s system.

Conklin Road will undergo a significant watermain upgrade with the installation of 330 metres of 300mm diameter watermain stretching from Mount Pleasant Road to Gillespie Drive. At the same time, Gilkison Street will undergo construction with the addition of 830 metres of trunk sanitary sewer, linking the sanitary siphon to Mount Pleasant Road. This project is set to begin in September 2024.

Mount Pleasant Street / Road will undergo significant infrastructure improvements starting in Spring 2025. 910 metres of trunk sanitary sewer will be installed from Magee Street to Tutela Heights Road.

At the same time as the installation of the trunk sanitary sewer on Mount Pleasant Road / Street, water infrastructure upgrades will be completed on Mount Pleasant Road / Street between Beckett Drive and Tutela Heights Road. 1,210 metres of 300mm diameter watermain will be installed to improve the level of service to the Tutela Heights area.

A local sanitary sewer will be constructed on Mount Pleasant Road along with a new watermain covering the remaining 1,170 metres from Tutela Heights Road to Conklin Road. The completion of this phase is the end of the planned infrastructure upgrades within the Tutela Heights Area to be completed within this project scope.

In 2017, the municipal boundaries between the City and the County of Brant were amended which transferred the Tutela Heights area, to Phelps Road, to the City. The Tutela Heights water system is currently operated by the County. As a condition of the boundary adjustment agreement, the City must assume operation of the Tutela Heights water system.

Residents will receive a door knocker 48 hours before the water is shut off once work begins with the initial phase of the project.

Residents are strongly encouraged to contact a plumber to disconnect any private water well cross-connections in their home before the end of August, 2024.

The City will not connect your water service if there is cross-connection with a private water well system under the Water Service Connection By-law (Municipal Code, Chapter 650). Well water can be re-purposed for irrigation and other grey water purposes.

City operators will leave contact information at your home. When you are ready for staff to come turn your water back on, please contact 519-756-1360 and an on-call Operator will come to facilitate flushing, inspection and return of your water service. Someone 18 years or older must be home while the City completes the required work.

In order to return your home to service, City operators will require access inside your home to inspect for cross connections with private water well systems and to take a meter reading.

Flushing your water service line and inspection will take approximately 30 to 90 minutes to complete, depending on the requirements of the particular residence or business.

Currently, the County bills monthly and the average water bill is $80 (per 17 cubic meters). The City bills bi-monthly and the average bill in 2023 was $48 (per 17 cubic meters).

Benefits include:

• Increased fire protection
• Integration into the City’s Water Meter Upgrade Project
• Reduced costs
• Increased capacity for growth

For concerns related to the Tutela Heights Water System Assumption project, please contact 519-759-4150 to speak with a customer service representative.

For concerns related to billing, contact 519-756-1360 to speak with a customer service representative.