Covid-19 City Response Update #5 - March 17, 2020

City Hall

BRANTFORD, ON: Earlier today, the Province of Ontario declared a province wide State of Emergency to mitigate the rapid community spread of Covid-19. In addition to the preventative mitigation measures that The Corporation of the City of Brantford has implemented to date to help protect the health and safety of our citizens and staff, the following additional measures will be implemented immediately:

Health and Humans Services Office – 220 Colborne St.

Consistent with Public Health’s recommendation to limit social gatherings and interaction that is less than 2 arm lengths apart in public spaces, clients who normally access services from 220 Colborne St., are asked to instead (temporarily) call 519-759-3330 to access services.

 Ontario Works and Homelessness

  • Ontario Works - Applications accepted online at or by phone at 519-759-7009 during regular business hours (Monday-Friday, 8:30 a.m. – 4:30 p.m.)
  • All benefit payments will be mailed.
  • Emergency Shelter Services - call 519-759-7009 during regular business hours (Monday – Friday, 8:30am-4:30pm) and the Salvation Army at 519-753-4193 on evenings and weekends.

 Children’s Services

  • Families in receipt or wishing to apply for Child Care Fee Subsidy can visit or call 519-759-7009 for services
  • Messages can be left for your Child Care Representative at 519-759-3330 or via email at


  • The preferred method of Housing Services rental payment is pre-authorized payment (PAP) and can be arranged by calling 519-759-3330. Or, cheques can be mailed to or dropped off in the drop box at 220 Colborne St.
  • Urgent maintenance services are available and will be addressed on a case-by-case basis by calling 519-759-3330.

Meetings of Brantford City Council

The City of Brantford’s top priority is the health and safety of our citizens, the cancellation and adjustment to these meetings is consistent with the advice provided by Public Health Canada to mitigate the spread of COVID-19.

With the enhanced health and safety measures the City is currently taking to assist in reducing the spread of COVID-19, including promoting social distancing and the cancellation of non-essential services, the City Clerk’s office is effectively cancelling all Advisory Committee and Task Force meetings until April 5, 2020. Meetings scheduled beyond April 5, 2020 will be reassessed as the situation continues to unfold.

The City Council meeting on March 25, 2020 will proceed with a reduced Agenda.  All presentations and proclamations will be rescheduled to a later date. The City will make every effort to make the meeting available to the public for viewing online.

The public is encouraged to e-mail the Clerks Department at with any questions. 

Provincial Offences Court (POC)

The Provincial Offences Court (POC) Office continues to be operational with modifications to regular practices. Due to the Covid-19 pandemic, the Court Office is now temporarily closed to the public until at least April 5th, 2020.  

During this time, citizens requiring POC services are asked to contact the office at 519-751-9100 or via email at Monday to Friday from 8:30 a.m. to 4:30 p.m.

Please be advised that all court proceedings have been cancelled effective Monday March 16th – Friday April 3rd.

If members of the public have a provincial offences court matter during this time, it will be adjourned to a future date and you will be sent a notice in the mail to provide you with a new date to attend court.

If you are looking to make a payment you have several options. Payment can be made online at or by calling the office at 519-751-9100.  For any other inquiries, please email

Additional information regarding provincial offences related matters can be found on the City of Brantford website at .

To file court paperwork or exercise option 3 on the back of your ticket, please sign and mail to 102 Wellington square, P.O. Box 760, Brantford, Ontario N3T 5R7 or drop off at Brantford City Hall drop box located across from the Provincial Offences Court office at 100 Wellington St.

Ticket status can also be checked online at:

Brantford Farmers’ Market

 Consistent with the mandate to restrict social gatherings of more than 50 people the Farmers Market will be closed, effective immediately until further notice. Future operations and programming will be re-evaluated on a regular basis and communicated to vendors and the public as soon as possible.

List of City Closures and Cancelletions related to Covid-19

A complete list of City programs and services that have been suspended until at least April 5, 2020 is available at

Health inquiries

In the city of Brantford, the Brant County Health Unit ( BCHU) is the lead agency for local information about Coronavirus (Covid-19). If symptoms require medical attention, residents are asked to:

  • call Telehealth Ontario at 1-866-797-0000
  • call BCHU at 519-753-4937 or visit
  • call their health-care provider
  • call 911, if you need immediate medical assistance
  • if you plan to go to the emergency department call ahead at 519-751-5818.

 The City of Brantford is grateful to our residents for their ongoing co-operation and understanding of the measures the City is putting in place to protect our citizens at this time. 

Any additional updates regarding City programs and services, and the continuity of essential services will be shared regularly on the City’s Facebook and Twitter pages and at


Media Contact

Maria Visocchi - Director, Communications and Community Engagement
City of Brantford | 519.751.9900 ext. 5754 |


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