City of Brantford service changes in response to Provincewide Shutdown

Brantford, ON – A provincewide shutdown is in effect as of Saturday, December 26, 2020 at 12:01 a.m. As a result, many City of Brantford facilities and in-person services will be impacted by the provincial mandatory order.

The City of Brantford’s Customer Contact Centre will be open on Thursday, December 24, 2020 from 8:30 a.m. to 4:30 p.m. and closed on December 25 and 28, 2020 and January 1, 2021. The Contact Centre will reopen on Monday, January 4, 2021 at 8:30 a.m. Many City services can be requested or addressed using one of our comprehensive online forms, meaning you can conveniently request a City service remotely by visiting Brantford.ca/RequestService. If you have any questions, you can reach the contact centre by phone at 519-759-4150.

While some services and facilities remain open, gathering limits will be strictly enforced to ensure that physical distancing is maintained. When inside a public building, you must wear a face covering unless you meet one of the exemptions; for example, doing so would compromise your health.

City of Brantford facilities that remain open

220 Colborne Street (by appointment only)
Brantford Lights at Glenhyrst (drive-through only)
Cemetery services
City Hall (by appointment only)
Farmers’ Market (30 patron limit)
Harmony Square Ice Rink (10 person limit)
Parking Enforcement Office
Playgrounds and parks
T.B. Costain/SC Johnson Community Centre (for child care only)
Trails

City of Brantford facilities that will be closed until at least January 23, 2021

Beckett Adult Leisure Centre
Bell Homestead NHS
Bisons Alumni North Park Sports Complex Field
Brantford Civic Centre
Brantford Public Library (offering curbside pick-up only)
Brantford Visitor and Tourism Centre
Doug Snooks Eagle Place Community Centre
EarlyON Child and Family Centres (offering virtual programs only)
Glenhyrst Art Gallery of Brant
Kiwanis Field
Sanderson Centre for the Performing Arts
Wayne Gretzky Sports Centre
- For details about programming, passholder and rental adjustments at the Wayne Gretzky Sports Centre, please visit Brantford.ca/newsroom
Woodman Community Centre

City Hall

Effective Tuesday, December 29, 2020, and until at least January 22, 2021, City Hall will be open for service by appointment only and closed to walk-in customers. Many City services can be requested or addressed using one of our comprehensive online forms, meaning you can conveniently request a City service remotely by visiting Brantford.ca/RequestService. Appointments for Commission of Oaths can be scheduled at Brantford.ca/CommissioningServices. Appointments for Marriage Licences can be scheduled at Brantford.ca/MarriageLicence. Appointments for other services can be made from Monday to Friday, from 9 a.m. to 4 p.m., by calling 519-759-4150.

Blue boxes are not available at City Hall but can be picked up at the Landfill.

When attending City Hall by appointment only, enhanced COVID-19 protocols will be in place to ensure the health and safety of residents and staff. Residents are strongly encouraged to use alternate payment methods such as making payments online or through the drop box.

Dog Licence Applications and Renewal

You can apply and pay for your dog licence online at Brantford.ca/DogLicence or using the secure drop-box at City Hall. If you have any questions, please call the Customer Contact Centre at 519-759-4150.

Report a COVID-19 Violation

To report a violation of a provincial or municipal order implemented to reduce the spread of Covid-19, citizens can visit brantford.ca/Covid-19violations and use the online form or call the City’s Customer Contact Centre at 519-759-4150. Please note that the Brant County Health Unit is responsible for enforcing Ontario Ministry of Health directives, such as non-compliance related to self-isolation or quarantine. To report a Covid-19 violation to the BCHU, please call 519-753-4937 and press ‘1’.

Garbage and Recycling Collection

Regular garbage and recycling collection will occur on Thursday, December 24, 2020 and Thursday, December 31, 2020. Your garbage and recycling collection will occur one day later than regularly scheduled if it falls on Christmas Day (December 25) and New Year’s Day (January 1). Friday, December 25, 2020 collection will occur on Saturday, December 26, 2020 and Friday, January 1, 2021 collection will occur on Saturday, January 2, 2021. Use the Recycle Coach app and never miss another collection. With the easy-to-use calendar you can find your upcoming collection schedule simply by searching your home address.

Christmas tree collection will occur from January 4, 2021 to January 15, 2021. Most wrapping paper is non-recyclable. Only wrapping paper that is 100 per cent plain paper can be recycled. Please place metallic and cellophane wrapping paper in the garbage and not in your blue box.

Brantford Transit and Brantford Lift

There are no service level changes to Brantford Transit or Brantford Lift as a result of the provincewide shutdown. Riders are reminded to follow public health guidelines, maintain a physical distance of 6 metres from others and to wear a face covering.

Provincial Offences Court Office

Current service levels will continue and the Provincial Offences Court office will remain open by phone from 8:30 a.m. to 4:30 p.m. and in person from 9 a.m. to 4 p.m. Monday to Friday with the exception of December 25, December 28 and January 1 when the office will be closed. It is encouraged to utilize remote options for fine payments at www.payfines.ca or by calling 519-751-9100 to pay by phone. Court appearances remain closed to the public at this time, with court operating remotely via audio only. For any other questions or inquiries relating to Provincial Offences matters please call the office at 519-751-9100. Please note that any questions or inquiries for City of Brantford Parking can be made by calling 519-753-2311.

Red-Control

Until December 26, 2020 at 12:01 a.m., the City of Brantford remains in the Red-Control level of the Keeping Ontario Safe and Open Framework. This means that restrictions are the most severe available before widescale business and organizational closures. Limits for all organized public events and social gatherings are 5 people indoors and 25 people outdoors. Therefore, the holidays will look a little different this year. To learn how to stay connected and celebrate safely, please visit the BCHU.org website.

Let’s take care of each other

The City of Brantford stresses that all residents and businesses play a very significant role in keeping our community safe. Please continue to follow these important COVID-19 guidelines:

Stay home when you can and avoid close contact with others outside of your household
Wear a face covering
Wash your hands frequently
Stay home if you are sick, even with mild symptoms
Download the COVID alert app

Additional updates regarding City programs and services, and the continuity of services are shared regularly on the City’s Facebook and Twitter pages and at brantford.ca/coronavirus.

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