What to expect

The City’s authorized installation contractor, KTI Utility Services, will be working to upgrade water meters throughout Brantford, one Ward at a time.

Before your upgrade appointment

The City will send you a formal letter introducing the upgrade project, KTI Utility Services, and invite you to attend a local Public Open House. Following the Public Open House, you will receive an Appointment Notice brochure by mail telling you it is time to book your appointment.

During your upgrade appointment

KTI Utility Services technicians will arrive at your property in a vehicle with the KTI Utility Services name and logo. Technicians will be wearing a KTI Utility Services uniform with a City issued photo identification badge. Technicians will require access to your existing water meter and main shut-off valve. The meter upgrade typically requires 30 to 90 minutes to complete at no charge to you. Your water may be briefly shut off during the meter upgrade. KTI technicians will not ask for any form of payment.

After your upgrade appointment

There should be no noticeable changes within your home or business. If a leak were to occur, it would typically happen within the first 24 hours following the installation. Property owners are encouraged to check their meter and contact KTI Utility Services if a problem is detected. Customers can access their hourly water usage, billing, alerts and notifications through the City’s utility web portal myutility.brantford.ca.

Booking your upgrade appointment

Booking instructions will be located on your mailed Appointment Notice. You cannot book your upgrade until you are notified that KTI Utility Services technicians are in your area.

When you book your appointment you will need to provide:

  1. Your online booking access code (found on your mailed Appointment Notice brochure)
  2. Up-to-date contact information for your residence or business

Book your appointment